The path to patient centricity

Your patients aren’t comparing their hospital experience to other hospitals, they’re comparing them to CBA’s banking app, their latest purchase on Amazon, how easy it was to book a ride through Uber or to sell a couch on Gumtree. More than just...

The half time score

It’s hard to believe we are half way through 2017 and at the end of another financial year!

Customer Centric BPM

Originally posted on the Qnomy blog here

Bringing The Value of Omni-Channel to Healthcare Providers

Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for...

Tailoring the Student Experience through digital transformation

The Student Service Centres Conference or SSCC has been a fixture on the tertiary education landscape for the past decade. The conference was initiated by the Association of Tertiary Education Management and it seeks to identify best practice in...

NEXA's Q-Flow Patient Journey at The Emergency Department

NEXA’s Queuing solution for the emergency department streamlines the patient journey and enhances the visitor experience. To better understand just how this works, watch this video which highlights Mr Quimby’s visit to the Emergency Department...

Make Your Branch Interactions Delightful and Achieve NPS Greatness

Originally posted on the Qnomy blog here

Power the Happy through food this Starlight Day

Since being diagnosed with leukaemia, Ruby's whole life has been hospital – but through it all, she found magic, fun and laughter with #CaptainStarlight! Friday 5 May is #StarlightDay, and you can help the Starlight Children's Foundation...

Digitizing Brick and Mortar, for a Purpose

Originally posted on the Qnomy blog here

Optimising the Patient Journey workshop series highlights