The New Norm of Service Queueing That Organisations are Adopting and Customers are Expecting

In the last few years, the global pandemic, changing customer behaviours and rapid technological advancements have all radically transformed the way businesses conduct their service-based queueing.

Appointment Scheduling is Only Half The Solution

Appointment scheduling is common today for businesses – and rightly so.

What’s the Best Way to Welcome Your Customers: A Human or a Kiosk?

In any service-based business, part of providing a positive customer experience involves making each person that walks through your door feel as if they are being well taken care of.

The Importance of Quality Data to Drive Better Business Decisions

All service-based organisations want to improve the client experience.

4 Simple Tips to Make Hospital Scheduling Work

Effective hospital scheduling is one of the most important elements in every healthcare facility.

The Changing Australian Landscape: How the Reopening of Australia’s Borders Will Impact Service Providers

After nearly two years locked away, Australia has reopened our international borders to the world once more.

Achieving Success: Why Choose NEXA To Make Your Career Count?

Change happens fast in today’s workplace.

Improving Healthcare for the Patient of the Future: The Service Design Process

As your patients’ needs continue to evolve, so must your service delivery.

Improving healthcare for the patient of the future: Principles of Service Design

Over these past few years, we have seen a major shift in the paradigm of the healthcare industry.

An Introduction to Service Design (+ free eBook guide download)

At NEXA, we believe that every customer interaction matters.