How to Streamline the Customer Journey By Humanising Queue Management

How To Improve Customer Experience With An Appointment Booking Solution

NEXA’s solution to operating room scheduling & management

As a healthcare provider, your main objective is ensuring that patients are happy with the services you offer them.

How to improve your customers’ experience when queueing for services

How paper-based outcome forms can lead to a loss of hospital revenue

The Importance of Capturing the Patient Journey

Australia’s health system is one of the best in the world, but there are still many opportunities for improvement. The emergence and growth of hospitals is just one indicator of the importance of understanding and improving the patient journey....

How to Streamline the Student Centre Experience

Universities and TAFE (technical and further education) institutions around the country have become increasingly competitive, all wanting to attract the best students. Rankings are crucial, as are online student reviews.

How to get wait times down to just 3 minutes

How Service NSW Achieved a 97% Customer Satisfaction Rating

The NSW government knew it had to put its customer service first. Which is why the NSW government created Service NSW, a one-stop-shop for customer service to unify and raise customer experience standards.

You’re only 5-steps away from creating a better patient experience – here’s how

In this article, we’ll show you how to create a cycle in five steps so that you can implement a plan and experience the benefits of feedback firsthand. Ready to take your facility to the next level? Read on.