As a healthcare provider, your main objective is ensuring that patients are happy with the services you offer them.
Australia’s health system is one of the best in the world, but there are still many opportunities for improvement. The emergence and growth of hospitals is just one indicator of the importance of understanding and improving the patient journey....
The NSW government knew it had to put its customer service first. Which is why the NSW government created Service NSW, a one-stop-shop for customer service to unify and raise customer experience standards.
In this article, we’ll show you how to create a cycle in five steps so that you can implement a plan and experience the benefits of feedback firsthand. Ready to take your facility to the next level? Read on.