6 Barriers to Service Design and How to Overcome Them


Every business strives to provide a holistic, excellent service that will satisfy customers and encourage them to come back again and again.

However, with growing competition and increasing customer expectations, this has never been more...

Designing services that deliver – Q & A with Katie Bowden

Service Design is not a new concept. A strategic approach to Service Design solutions are however powerful differentiators for service-based organisations. Creating a vision, driven by the customer experience, that encompasses the flow of a...

Streamlining Your Customer Experience to Achieve Workplace Efficiency

When it comes to crafting successful customer journey solutions, they say knowledge is power.

7 Reasons Why Your Organisation Should Consider Online Appointment Scheduling

Why Is A Queue Management System Important For Your Business?

Waiting in a queue is a reality that most of us must face on a daily basis.

The Benefits Of Understanding Your Patient Journey

In Australia, there are more than 50,000 hospitalisations and presentations to public hospital emergency departments every single day!

Defining the Patient Experience with Service Design

Providing a positive patient experience is a growing concern in the healthcare industry.

Maintain staff productivity and customer satisfaction simultaneously with NEXA Alerts

As a service organisation, your top priority is to deliver an excellent customer experience whenever people walk through your doors.

5 steps to creating a better patient experience (and why it matters)


How Service Design Blueprints can help you improve your patients’ journey

When a medical facility’s operations are running well, it’s easier to deliver a great patient experience from start to finish.