Customer Journey Intelligence
Customer Journey Intelligence is the term we like to use to describe the methods and tools available for analysing customer flow and customer experience. As NEXA’s solutions generate plenty of information pertaining to the customer journey (to the...
Appointment Booking Is Good. Here's a Recipe for Making It Great.
Many banks allow their customers to book appointments with staff, and see this as a simple way to improve service, reduce wait time, and make bankers' work more predictable. However, these banks are not always aware of how appointment scheduling can...
A Clever and Simple Solution for Banks
Providing a software solution for banks might seem like a daunting task, especially when the issue at hand is customer experience and service. Phrases like 'customer data' and 'systems integration' spring to mind, followed by 'information security'...
Shoplifting by permission – Take the product and leave at Amazon stores of the future
An article published in Recode recently, revealing Amazon plans to open retail, non-book related brick and mortar stores, uncovers a possible solution for a problem many retailers are aware of, according to a recent PwC research – shoppers list easy...
Top Five Do's And Don'ts Of Digital Signage
In today’s fast moving consumer environment, companies trying to promote brand are turning to Digital Signage as a proven platform to “get their message across”. The issue is, unless you are doing it right, your message just becomes ‘wallpaper’
Ten Reasons to use Digital Signage
As we know, there are so many different Digital Signage products on the market today. The questions is, why use Digital Signage?
Is Digital Signage For You?
As we all know, businesses constantly change in order to survive. At the fore-front of these changes are the technologies that companies and their customers use. The reducing cost of technology has meant that systems, once for the privileged few,...