5 solutions for healthcare providers to effectively communicate and manage wait times – part two

Running a successful clinic can sometimes feel like a balancing act, especially with the recent rise in demand for quality healthcare due to COVID-19.

What are the benefits of a Queue Management System?

How many customers do you think a business can lose due to long waiting times?

6 Barriers to Service Design and How to Overcome Them


Every business strives to provide a holistic, excellent service that will satisfy customers and encourage them to come back again and again.

However, with growing competition and increasing customer expectations, this has never been more important...

Streamlining Your Customer Experience to Achieve Workplace Efficiency

When it comes to crafting successful customer journey solutions, they say knowledge is power.

7 Reasons Why Your Organisation Should Consider Online Appointment Scheduling

Why Is A Queue Management System Important For Your Business?

Waiting in a queue is a reality that most of us must face on a daily basis.

The Benefits Of Understanding Your Patient Journey

In Australia, there are more than 50,000 hospitalisations and presentations to public hospital emergency departments every single day!

Defining the Patient Experience with Service Design

Providing a positive patient experience is a growing concern in the healthcare industry.

Maintain staff productivity and customer satisfaction simultaneously with NEXA Alerts

As a service organisation, your top priority is to deliver an excellent customer experience whenever people walk through your doors.

5 steps to creating a better patient experience (and why it matters)