What Is A Queue Management System? 

Every day we are faced with a queue of some sort. It feels inescapable and often leads to a lot of negative emotions - frustration, anger, irritation. It’s a wonder organisations all over the world haven’t adopted queue management systems to...

What is queue management?

Waiting in a queue is part of everyday life whether it be at a grocery store, a government office filling out applications or paperwork, a healthcare facility or a bank or even to register for a university course. It is estimated that the average...

Do your customers really need to be standing in a queue?

Queuing is an inescapable part of business and always has been. There was a time when seeing customers lined up out the door was a sign of success and in some circles, it still is. But this is a very business-centric point of view. The long queue...

A sneak peek into the Support & Maintenance Team

 

5 Ways a Queue Management App Can Improve Customer Experience

Nobody likes waiting in a queue. The simple act of lining up for service feels a little demeaning and the longer a customer needs to wait, the more frustrated they feel. This becomes infinitely worse if even one customer decides to jockey for...

Why is Business Process Management important for service-based organisations?

A business process is a collection of linked tasks or set of activities that, once completed, will accomplish an organisational goal. Business processes are the blueprints that are followed to achieve all kinds of business tasks and goals, and...

Why an appointment is not just an appointment

For many of us when we hear the word appointment, we think of a face-to-face interaction at a pre-arranged time. And that’s what the dictionary describes an appointment as, “an arrangement to meet someone at a particular time or place”. When we...

Patient Journey Part 2: How can real-time engagement improve the experience of oncology patients during their visit?

In our first installment of this blog, we discussed creating a patient-centric operational treatment plan, and using an omnichannel approach to delegate and empower the patient as an integral part of the oncology patient journey. In this post we...

Patient Journey Part 1: How can omnichannel engagement improve the experience of oncology patients and supporting family?

Healthcare providers today ask more of patients; inundating them with intake forms, screening questionnaires, patient experience & satisfaction scores and more. Nevertheless, patients are interested in getting pertinent educational information,...

New Year Message from NEXA’s CEO