--- title: Blog | Customer Experience Solutions | NEXA (3) description: NEXA's blog on customer experience, patient flow and service design features all latest news, trends and insights to streamline customer journeys. (3) --- [![Nexa](https://blog.nexa.com.au/hubfs/Nexa_March2018%20Theme/images/nexa-logo.png)](https://nexa.com.au/) - [Solutions](https://nexa.com.au/solutions) - [Appointment Scheduling](https://nexa.com.au/appointment-scheduling) - [Queue Management](https://nexa.com.au/queue-management) - [Patient Flow](https://nexa.com.au/patient-flow) - Industries - [Healthcare](https://nexa.com.au/healthcare) - [Government](https://nexa.com.au/government) - [Products](https://nexa.com.au/products) - [NEXA Voice](https://nexa.com.au/nexa-voice) - [NEXA Mobile Q](https://nexa.com.au/nexa-mobile-q) - [NEXA Oasis](https://nexa.com.au/nexa-oasis) - [NEXA eConcierge](https://nexa.com.au/nexa-econcierge) - [NEXA Outcome Forms](https://nexa.com.au/nexa-outcome-form) - [NEXA Alerts](https://nexa.com.au/nexa-alerts) - [Service Design](https://nexa.com.au/service-design) - Who We Are - [About Us](https://nexa.com.au/about-us) - [Careers](https://nexa.com.au/careers) - [Leadership](https://nexa.com.au/leadership) - Resources - [Case Studies](https://nexa.com.au/case-studies) - [Webinars](https://nexa.com.au/webinars) - [eBooks](https://nexa.com.au/ebooks) - [Blogs](https://blog.nexa.com.au/blog) - [Contact](https://info.nexa.com.au/talk-to-us) # NEXA Blog  - [](https://blog.nexa.com.au/blog/page/2) - [](https://blog.nexa.com.au/blog/page/4) ![](https://blog.nexa.com.au/hubfs/patient%20journey%20perfect.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/improve-patient-journey-deliver-best-healthcare-service) ## [How to Improve the Patient Journey to Deliver the Best Healthcare Service](https://blog.nexa.com.au/blog/improve-patient-journey-deliver-best-healthcare-service) ![](https://blog.nexa.com.au/hubfs/Manage%20My%20Care/Manage%20my%20care%20hero.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/innovation-healthcare-case-study) ## [Innovation in Healthcare Case Study](https://blog.nexa.com.au/blog/innovation-healthcare-case-study) ![](https://blog.nexa.com.au/hubfs/service%20design%20nexa.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/6-myths-service-design-healthcare) ## [6 Myths and Truths About Service Design That Healthcare Providers Need To Know](https://blog.nexa.com.au/blog/6-myths-service-design-healthcare) ![](https://blog.nexa.com.au/hubfs/Organic%20LinkedIn/LinkedIn%202022/Doctor%20and%20patient-2.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/todays-patient-journey) ## [Today’s Patient Journey:](https://blog.nexa.com.au/blog/todays-patient-journey) Angela’s patient experience and how healthcare providers can improve the whole patient journey ![](https://blog.nexa.com.au/hubfs/student%20experience.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/todays-student-journey) ## [Today’s Student Journey:](https://blog.nexa.com.au/blog/todays-student-journey) Chris’ university experience and how school administrators can improve the whole student journey ![](https://blog.nexa.com.au/hubfs/human%20experience.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/how-to-maintain-human-experience-virtual-queue-management) ## [How to Maintain the Human Experience When It Comes to Virtual Queue Management](https://blog.nexa.com.au/blog/how-to-maintain-human-experience-virtual-queue-management) At the recent [Digital Health Summit](https://blog.nexa.com.au/blog/digital-transformation-in-health-sector-nexas-experience-in-attending-the-digital-health-summit) in Sydney, one of the key takeaways from the event was that, despite the continuing advances in digital health technology, many healthcare providers and facilities still considered *the human experience* to be the... ![](https://blog.nexa.com.au/hubfs/Organic%20LinkedIn/LinkedIn%202022/expo.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/digital-transformation-in-health-sector-nexas-experience-in-attending-the-digital-health-summit) ## [Digital Transformation in Health Sector: NEXA’s experience in attending the Digital Health Summit](https://blog.nexa.com.au/blog/digital-transformation-in-health-sector-nexas-experience-in-attending-the-digital-health-summit) Last month, on October 17-18, our NEXA team was thrilled to be a part of this year’s [Digital Health Summit](https://digitalhealth.org.au/summit/) presented by the [Australasian Institute of Digital Health (AIDH)](https://digitalhealth.org.au/) and [eHealth NSW.](https://www.ehealth.nsw.gov.au/) ![](https://blog.nexa.com.au/hubfs/Teacher%20with%20young%20people%20in%20computing%20class.jpeg) [LEARN MORE](https://blog.nexa.com.au/blog/simplifying-student-admission-processes-through-digital-transformation) ## [Simplifying Student Admission Processes Through Digital Transformation](https://blog.nexa.com.au/blog/simplifying-student-admission-processes-through-digital-transformation) While queuing is an everyday occurrence, one place where queues happen too often and yet remain unaddressed is in universities, colleges and educational institutions. ![](https://blog.nexa.com.au/hubfs/NEXA%20Group1148%201200.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/showcasing-nexa-level-of-support) ## [Showcasing NEXA’s level of support: 8 support elements you get when working with us](https://blog.nexa.com.au/blog/showcasing-nexa-level-of-support) At NEXA, we have been delivering innovative solutions to businesses and organisations across many different industries including government agencies, hospitals, medical facilities and universities in order to streamline their overall customer... ![](https://blog.nexa.com.au/hubfs/NEXA%20exhibiting%20at%20the%20Digital%20Health%20Summit%203.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/nexa-attend-digital-health-summit) ## [NEXA to attend this year’s Digital Health Summit](https://blog.nexa.com.au/blog/nexa-attend-digital-health-summit) ###### Combining innovative healthcare solutions with technology We’re excited to announce that NEXA will be at the upcoming Digital Health Summit in Sydney. - [1](https://blog.nexa.com.au/blog/page/1) - [2](https://blog.nexa.com.au/blog/page/2) - [3](https://blog.nexa.com.au/blog/page/3) - [4](https://blog.nexa.com.au/blog/page/4) - [5](https://blog.nexa.com.au/blog/page/5) - [...](https://blog.nexa.com.au/blog/page/8) - [16](https://blog.nexa.com.au/blog/page/16) Improve the customer experience, with real data. NEXA is an Australian company that delivers innovative solutions to streamline the customer journey. FOLLOW US ON [LinkedIn](https://www.linkedin.com/company/nexa-group) - [HOME](http://nexa.com.au/) - [ABOUT US](https://nexa.com.au/about-us) - [SERVICE DESIGN](https://nexa.com.au/service-design/) - [BLOG](https://blog.nexa.com.au/blog) - [CASE STUDIES](http://nexa.com.au/case-studies/) ### SUBSCRIBE TO OUR NEWSLETTER [CONTACT US](https://nexa.com.au/contact-us) [+61 (02) 8383 3800](tel:+61-2-8383-3800) [sales@nexa.com.au](mailto:sales@nexa.com.au) NEXA Group Pty Ltd [Level 6, 1 Newland Street,](https://www.google.com.au/maps/place/1+Newland+St,+Bondi+Junction+NSW+2022/@-33.8919922,151.2449365,17z/data=!3m1!4b1!4m5!3m4!1s0x6b12adf0ee8beda9:0x4dbdd08dd455e242!8m2!3d-33.8919922!4d151.2471252) Bondi Junction 2022 NSW Australia