Are you ready for today’s digital patient?

Today’s patients are not sitting idle in waiting rooms hoping they will be seen by a doctor at some stage. They are researching healthcare providers online, seeking recommendations on Social Media, looking up symptoms, booking appointments online...

Hey Hey, it’s CX Day

CX Day is a global celebration of companies and people who are delivering the highest-quality experiences to customers, created by the Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to...

The Role of CX at NEXA

Customer Experience (CX) is no longer a nice to have and is now a strategic business imperative. It is tipped to be most exciting opportunity for organisations in 2017. Furthermore, a study by Gartner predicts that by 2018, more than 50 percent...

Disrupting the waiting room

“Am I the next patient to be seen?”. Asked endlessly in waiting rooms all over the country, it’s a question born of anxiety, boredom and frustration. As hospital wait times run over time, appointments run late, and patients sit in drab reception...

NEXA to sponsor the VHA Patient Engagement Award

To highlight the increased scope of innovation in the public health sector, the Victorian Healthcare Association has added extra categories to their annual awards. For the first time, member organisations will be able to enter the Patient...

Talk to us at HIC 2017

The Health Informatics Society of Australia (HISA) is hosting it’s 24th annual Health Informatics Conference (HIC) from 6-9 August 2017 at the Brisbane Convention and Exhibition Centre.

The path to patient centricity

Your patients aren’t comparing their hospital experience to other hospitals, they’re comparing them to CBA’s banking app, their latest purchase on Amazon, how easy it was to book a ride through Uber or to sell a couch on Gumtree. More than just...

The half time score

It’s hard to believe we are half way through 2017 and at the end of another financial year!

Customer Centric BPM

Originally posted on the Qnomy blog here

Bringing The Value of Omni-Channel to Healthcare Providers

Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for...