Checklist: rate your service delivery in keeping up with customer expectations
Every industry today is experiencing more competition and greater pressure to embrace digital transformation than ever before.
Improving The Customer Experience using Customer Feedback Insights
Collecting and using customer feedback is nothing new.
Improving the Patient Experience: 4 Healthcare Trends to Embrace Now
While many organisations long to go back to pre-COVID times, the world is moving on and so is digital technology, especially in the healthcare industry.
Improving Customer Experience: How customer data helps boost loyalty
Now that the world is at the fingertips of anyone with a smartphone, customers are becoming more technologically savvy, more open to alternative options and greatly raising their expectations.
5 Benefits of taking an Omnichannel Approach to Healthcare: Streamlining the Journey for Today’s Patients
Healthcare is very different today than what it was even just years ago.
Healthcare Queuing: How to set a Better Standard
Patients waiting in line at healthcare facilities face a huge sense of stress and worry.
5 Benefits of Digital Transformation for Governments
Significant advancements in technology, along with the recent global pandemic, have pushed businesses and organisations to undergo digital transformation in order to keep up.
It’s Not About The Destination, It’s About The Journey – Mapping Your Customer Journey for Modern Customers
A customer needs a product or service. The customer sees that your product or service fits their needs. Then, the customer buys the product or service from you.
Can A Queue Management System (QMS) Really Improve Customer Experience?: 5 Beneficial Features of a QMS
Queuing – it’s inevitable today.
The New Norm of Service Queueing That Organisations are Adopting and Customers are Expecting
In the last few years, the global pandemic, changing customer behaviours and rapid technological advancements have all radically transformed the way businesses conduct their service-based queueing.