How to streamline outpatient appointments and enhance your patients’ experience

How to effectively manage patient flow during the COVID-19 vaccination rollout

As you’re aware, Australia is now well underway with the COVID-19 vaccine rollout across the country.

How to Streamline the Customer Journey By Humanising Queue Management

How To Improve Customer Experience With An Appointment Booking Solution

NEXA’s solution to operating room scheduling & management

As a healthcare provider, your main objective is ensuring that patients are happy with the services you offer them.

How to improve your customers’ experience when queueing for services

How paper-based outcome forms can lead to a loss of hospital revenue

Is digital healthcare an asset for specialist patients?

Public debate is currently swirling amidst the introduction of Australia’s national digital health portal, My Health Record. While much of the current debate centres around the risks involved, it it is hard to ignore the obvious benefits of...

How to get wait times down to just 3 minutes

How Service NSW Achieved a 97% Customer Satisfaction Rating

The NSW government knew it had to put its customer service first. Which is why the NSW government created Service NSW, a one-stop-shop for customer service to unify and raise customer experience standards.