Making Hospital Scheduling Work

Imagine that hospital personnel could only use a simple calendar for hospital appointment scheduling. Would such a basic appointment tool suffice to effectively schedule surgical procedures and other complex operations that require coordinating...

Appointment Booking Is Good. Here's a Recipe for Making It Great.

Many banks allow their customers to book appointments with staff, and see this as a simple way to improve service, reduce wait time, and make bankers' work more predictable. However, these banks are not always aware of how appointment scheduling...

A Clever and Simple Solution for Banks

Providing a software solution for banks might seem like a daunting task, especially when the issue at hand is customer experience and service. Phrases like 'customer data' and 'systems integration' spring to mind, followed by 'information...

Shoplifting by permission – Take the product and leave at Amazon stores of the future

An article published in Recode recently, revealing Amazon plans to open retail, non-book related brick and mortar stores, uncovers a possible solution for a problem many retailers are aware of, according to a recent PwC research – shoppers list...

Using Customer Flow To Bring Efficiencies

Having an efficient customer flow or queue management system not only has a positive and long lasting impact on your customers it can also help you optimise staffing levels in your branch.

Top Five Do's And Don'ts Of Digital Signage

In today’s fast moving consumer environment, companies trying to promote brand are turning to Digital Signage as a proven platform to “get their message across”. The issue is, unless you are doing it right, your message just becomes ‘wallpaper’

Ten Reasons to use Digital Signage

As we know, there are so many different Digital Signage products on the market today. The questions is, why use Digital Signage?

Is Digital Signage For You?

As we all know, businesses constantly change in order to survive.  At the fore-front of these changes are the technologies that companies and their customers use.  The reducing cost of technology has meant that systems, once for the privileged...

Can A Queue Management System Improve Customer Experience?

Queuing, we all do it and I suspect, all hate it.  The question is, can an advanced queue management system improve your experience?