EXPERT Q&A: Lior Miller, Chief Healthcare Solution Architect, Q-nomy

Lior Miller has over 10 years of experience as both a healthcare provider and on the vendor side as a solution specialist. He is an expert in medical and patient centric process management and is passionate about optimising work flows for...

The end of the road for customer journey mapping

I’ve just finished reading Altimeter’s excellent ‘2016 State of Digital Transformation’ report (1), and one stat jumped out at me: ‘Only 25% of companies undertaking digital transformations have mapped their customer journeys’. *Sharp intake of...

Little things count. Big time.

No detail is too small in the customer journey Forget the broad sales and marketing goals that were hammered into you at in this morning’s meeting. If you want a competitive advantage, your company needs to be identifying, anticipating and...

Our operating room scheduling & management solution – watch the video today

Committed to optimizing patient journeys and throughput, NEXA tackles complex patient-centric-care delivery processes and streamlines them to enhance patient experience and healthcare provider performance.

Why are you relying on market research?

Market research isn’t enough anymore

Relationship managers are facing an existential crisis

Why do relationship managers exist?

Change management in the age of digital transformation

Technology is forever changing the ways that we work. Automation replaces roles, innovation enhances others, and many tech-related roles which will boom in the next decade don’t even exist right now. Knowing how to successfully manage change as a...

Customer flow: this one thing will keep your customers smiling through each step of the process

In an age where your competitors can be Googled while they’re waiting in your queue, customers have never been more in control. Brand loyalty is becoming less important to consumers, and similar offerings can be sourced from around the world –...

The hidden value of appointment scheduling for hospitals

There is potential in appointment scheduling that is waiting to be unlocked – have you considered how it could change the experience of working at and visiting your hospital? Appointment scheduling can make your medical staff, your administrative...

A sneak peak at queue management software of the future

For the hundreds of hospitals, tertiary education campuses, federal and local government departments and councils, business and other organisations we have had the privilege of working with over the last decade, our queue management software...