Make Your Branch Interactions Delightful and Achieve NPS Greatness

Originally posted on the Qnomy blog here

Power the Happy through food this Starlight Day

Since being diagnosed with leukaemia, Ruby's whole life has been hospital – but through it all, she found magic, fun and laughter with #CaptainStarlight! Friday 5 May is #StarlightDay, and you can help the Starlight Children's Foundation...

Digitizing Brick and Mortar, for a Purpose

Originally posted on the Qnomy blog here

Optimising the Patient Journey workshop series highlights

EXPERT Q&A: Lior Miller, Chief Healthcare Solution Architect, Q-nomy

Lior Miller has over 10 years of experience as both a healthcare provider and on the vendor side as a solution specialist. He is an expert in medical and patient centric process management and is passionate about optimising work flows for...

The end of the road for customer journey mapping

I’ve just finished reading Altimeter’s excellent ‘2016 State of Digital Transformation’ report (1), and one stat jumped out at me: ‘Only 25% of companies undertaking digital transformations have mapped their customer journeys’. *Sharp intake of...

Little things count. Big time.

No detail is too small in the customer journey Forget the broad sales and marketing goals that were hammered into you at in this morning’s meeting. If you want a competitive advantage, your company needs to be identifying, anticipating and...

Our operating room scheduling & management solution – watch the video today

Committed to optimizing patient journeys and throughput, NEXA tackles complex patient-centric-care delivery processes and streamlines them to enhance patient experience and healthcare provider performance.

Why are you relying on market research?

Market research isn’t enough anymore

Relationship managers are facing an existential crisis

Why do relationship managers exist?