3 Healthcare trends that can improve your Patient Experience

If your organisation is in the healthcare and medical industry, you understand the importance of improving every patient’s experience with you.

How to use design thinking to improve service delivery in your organisation

In today’s fast-paced world, your customers’ needs are constantly evolving.

3 Ways to Ensure Your Customers Don’t Have to Stand in a Queue

Queueing is a part of business, whether we like it or not.

5 Reasons Why Appointment-Based Services are a Must for Your Business Today

The COVID-19 global pandemic has affected so many facets of our daily lives, which has shifted a lot of societal norms over the past 2 years - particularly around customer behaviours.

The Importance of Service Design for Your Organisation

As an organisation or service provider, offering quality service and a positive customer experience is paramount to your success. However, navigating and overcoming the challenges often involved in achieving these outcomes can be a difficult and...

How businesses can transform their customer experience in 2022

Every year comes with a sense of enthusiasm as you consider what adjustments you can make to benefit your business, your staff and your customers.

How an online appointment booking solution makes operating through the pandemic easier for businesses

The pandemic has been a challenging period for all of us.

How to use Customer Flow Management to improve business efficiencies

Long, congested lines for services are unfortunately all too common today, as are customer frustrations.

Designing services that deliver: FAQs with NEXA’s Service Design & Delivery Director, Katie Bowden

Service design is a strategic and powerful tool, driven by the customer experience to help service-based organisations enhance the flow of their service delivery and improve the quality of the interaction between their business and their clients.

3 challenges healthcare providers face when communicating wait times to patients – part one

When it comes to the operation of a healthcare facility, the expectations of the patients and the provider often vary significantly.