Is digital healthcare an asset for specialist patients?

Public debate is currently swirling amidst the introduction of Australia’s national digital health portal, My Health Record. While much of the current debate centres around the risks involved, it it is hard to ignore the obvious benefits of...

What are the benefits of a Queue Management System?

If you have customers who queue for your service, then you need to consider a queue management system. There are many reasons why a QMS can help your organisation, but here we’ve boiled them down to five crucial benefits.

What is a virtual queue?

If your business or organisation involves a large volume of customer flow and offers multiple services, then you will benefit from the use of virtual queuing.

Service Design: What are the 5 Principles of Service Design

Service Design is the activity of planning and implementing change to improve a service’s quality to meet the needs of the users of that service. It is a holistic, customer-centric approach using design principles, tools, processes and an...

Service Design: Why is Service Design a hot topic today?

Service Design is fast becoming a buzz word in the strategy world, but why? Let’s start by defining what it is.

5 Signs Your Organisation is In Need of Queue Management Technology

Every organisation or business has its own set of challenges to face and technology used to overcome them. Point-of-Sale devices and software allow you to provide quick and versatile service. Security cameras and programs allow you to keep...

What Is A Queue Management System? 

Every day we are faced with a queue of some sort. It feels inescapable and often leads to a lot of negative emotions - frustration, anger, irritation. It’s a wonder organisations all over the world haven’t adopted queue management systems to...

What is queue management?

Waiting in a queue is part of everyday life whether it be at a grocery store, a government office filling out applications or paperwork, a healthcare facility or a bank or even to register for a university course. It is estimated that the average...

Do your customers really need to be standing in a queue?

Queuing is an inescapable part of business and always has been. There was a time when seeing customers lined up out the door was a sign of success and in some circles, it still is. But this is a very business-centric point of view. The long queue...

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