Healthcare Queuing: How to set a Better Standard

iStock-1372189785

Patients waiting in line at healthcare facilities face a huge sense of stress and worry.

It’s not only inconvenient. It’s also often uncomfortable sitting around, watching the clock while being surrounded by other patients.

Fortunately, Queue Management Solution providers like NEXA have developed a way to leverage innovation and technology to help healthcare organisations like yours control customer flow, streamline the queueing process and boost staff productivity levels for the better of everyone.

These Queue Management Solutions can empower your team to not just improve the management of queues, but also improve patient safety and the overall healthcare experience too.

Read on to find out how.

Why is it important to improve healthcare queuing?

The key to improving patient service levels is to reduce the time they need to wait to be seen. This doesn’t just mean being seen by a healthcare professional.

It also includes the appointment booking system, reminders, welcoming and check-in, all the way through to check out or follow up.

However, without a seamless healthcare queuing system, these are all very hard to coordinate effectively.

Here are the reasons why it’s essential to improve healthcare queuing:

1. Effective queueing prevents delays.

Long lines and poor patient flow are causing delays in hospital admissions, treatment decisions and check-ups every day. With effective queuing, however, you can organise schedules, reduce wait times and hasten document processing to eliminate customer inconveniences and no-shows.

2. Better queue management saves time and costs.

Efficient healthcare queueing ensures better patient flow management. This is important to accurately allocate resources like treatment schedules, hospital beds and patient food quantities, rostering healthcare staff, housekeeping services and more.

3. Improved healthcare queueing ensures quality service.

When healthcare queueing is effectively managed, patient needs are more easily identified. As a result, you can provide them with more bespoke healthcare services – from the initial appointment to follow-up check-ups. In addition, effective queue management means that patients won’t have to waste their time waiting in overcrowded areas.

4. With proper queue management, you can take advantage of smart insights.

Advanced healthcare queueing systems collect data and provide valuable insights that help you understand how to best enhance your services and meet evolving patient requirements.

5. Efficient queueing minimises the burden on your healthcare staff.

By improving the queuing process, staff can focus on prioritising patient healthcare instead of spending their time and energy on preventing congestion and working on crowd control.

How to set a better standard for healthcare queueing with NEXA

To eliminate queues, reduce wait times and provide the best healthcare experience, you must improve your Queue Management System with innovative and patient-centric solutions.

At NEXA, we have a wide range of products that you can utilise to enable patients to have more control over their appointments.

From scheduling to receiving customer feedback, we offer next-gen solutions that you can use to set a new standard for healthcare queueing and be at the forefront of your industry, including:

  • NEXA Connect

Manage patient expectations and preparedness by staying in touch throughout the process.

  • NEXA Voice

NEXA Voice allows patients to provide feedback regarding your services and captures real-time data to help you improve your processes.

So, are you ready to improve your patient experience?

At NEXA, we understand the pressure that your healthcare facility is under to provide the best possible service and care for every patient, every single day.

That’s why we’re here to help with healthcare queuing solutions.

NEXA is an Australian company that delivers innovative digital solutions to empower both our clients and their employees by taking advantage of digital technology. With NEXA, you can support and enable your team, deliver excellent service levels and thrive in today’s evolving landscape.

Do you want to experience the benefits that come with integrating NEXA’s patient journey solutions into your healthcare facility?

Talk to us today to find out how you can make your patient interactions matter.

*
*

New call-to-action

FOLLOW US

SUBSCRIBE TO NEXA’S BLOG