--- title: Blog | Customer Experience Solutions | NEXA (11) description: NEXA's blog on customer experience, patient flow and service design features all latest news, trends and insights to streamline customer journeys. (11) --- [![Nexa](https://blog.nexa.com.au/hubfs/Nexa_March2018%20Theme/images/nexa-logo.png)](https://nexa.com.au/) - [Solutions](https://nexa.com.au/solutions) - [Appointment Scheduling](https://nexa.com.au/appointment-scheduling) - [Queue Management](https://nexa.com.au/queue-management) - [Patient Flow](https://nexa.com.au/patient-flow) - Industries - [Healthcare](https://nexa.com.au/healthcare) - [Government](https://nexa.com.au/government) - [Products](https://nexa.com.au/products) - [NEXA Voice](https://nexa.com.au/nexa-voice) - [NEXA Mobile Q](https://nexa.com.au/nexa-mobile-q) - [NEXA Oasis](https://nexa.com.au/nexa-oasis) - [NEXA eConcierge](https://nexa.com.au/nexa-econcierge) - [NEXA Outcome Forms](https://nexa.com.au/nexa-outcome-form) - [NEXA Alerts](https://nexa.com.au/nexa-alerts) - [Service Design](https://nexa.com.au/service-design) - Who We Are - [About Us](https://nexa.com.au/about-us) - [Careers](https://nexa.com.au/careers) - [Leadership](https://nexa.com.au/leadership) - Resources - [Case Studies](https://nexa.com.au/case-studies) - [Webinars](https://nexa.com.au/webinars) - [eBooks](https://nexa.com.au/ebooks) - [Blogs](https://blog.nexa.com.au/blog) - [Contact](https://info.nexa.com.au/talk-to-us) # NEXA Blog  - [](https://blog.nexa.com.au/blog/page/10) - [](https://blog.nexa.com.au/blog/page/12) ![](https://blog.nexa.com.au/hubfs/LANDING%20PAGES/Outcomes%20Form/Outcome%20Form%20Receptionist%20blog2.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/paper-based-outcome-forms-lead-to-loss-hospital-revenue) ## [How paper-based outcome forms can lead to a loss of hospital revenue](https://blog.nexa.com.au/blog/paper-based-outcome-forms-lead-to-loss-hospital-revenue) ![digital healthcare](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/digital%20healthcare.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/digital-healthcare-asset-specialist-patients) ## [Is digital healthcare an asset for specialist patients?](https://blog.nexa.com.au/blog/digital-healthcare-asset-specialist-patients) Public debate is currently swirling amidst the introduction of Australia’s national digital health portal, [My Health Record](https://www.canstar.com.au/health-insurance/my-health-record-system-explained/). While much of the current debate centres around the risks involved, it it is hard to ignore the obvious benefits of... ![Case Study_Blacktown Council_blog](https://blog.nexa.com.au/hubfs/CASE%20STUDIES/Blacktown%20City%20Council/Case%20Study_Blacktown%20Council_blog-1.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/blacktown-city-council) ## [How to get wait times down to just 3 minutes](https://blog.nexa.com.au/blog/blacktown-city-council) ![snsw service design](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/snsw%20service%20design.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/snsw-97-customer-satisfaction-rating) ## [How Service NSW Achieved a 97% Customer Satisfaction Rating](https://blog.nexa.com.au/blog/snsw-97-customer-satisfaction-rating) The NSW government knew it had to put its customer service first. Which is why the NSW government created Service NSW, a one-stop-shop for customer service to unify and raise customer experience standards. ![open communication](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/open%20communication.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/open-communication-waiting-area) ## [How to Minimise Stress and Frustration Through Communication in the Waiting Area](https://blog.nexa.com.au/blog/open-communication-waiting-area) For many patients, the feeling of sitting in a waiting room and watching the minutes on the clock tick further and further past the time of their scheduled appointment is an all too familiar and frustrating one. ![bpm-360](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/bpm-360.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/customers-view-of-you) ## ["360° View of the Customer" is great, now what about The Customer's View of You?](https://blog.nexa.com.au/blog/customers-view-of-you) *Originally posted on the Qnomy blog[here](https://www.qnomy.com/360_view_of_the_customer_is_great-what_about_the_customers_view_of_you)* Ever since CRM systems took center stage in service providing organisations, the notion of obtaining a "360 degree customer view" became a key part of business strategy, as the concept is thought of as key... ![support-1](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/support-1.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/a-sneak-peek-into-the-support-maintenance-team) ## [A sneak peek into the Support & Maintenance Team](https://blog.nexa.com.au/blog/a-sneak-peek-into-the-support-maintenance-team) ![Patient Journey Part 2](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/Patient%20Journey%20Part%202.png) [LEARN MORE](https://blog.nexa.com.au/blog/patient-journey-part-2-can-real-time-engagement-improve-experience-oncology-patients-visit) ## [Patient Journey Part 2: How can real-time engagement improve the experience of oncology patients during their visit?](https://blog.nexa.com.au/blog/patient-journey-part-2-can-real-time-engagement-improve-experience-oncology-patients-visit) In our [first installment of this blog](https://nexa.com.au/patient-journey-part-1-can-omnichannel-engagement-improve-experience-oncology-patients-supporting-family/), we discussed creating a patient-centric operational treatment plan, and using an omnichannel approach to delegate and empower the patient as an integral part of the oncology patient journey. In this post we... ![Patient Journey Part 1](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/Patient%20Journey%20Part%201.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/patient-journey-part-1-can-omnichannel-engagement-improve-experience-oncology-patients-supporting-family) ## [Patient Journey Part 1: How can omnichannel engagement improve the experience of oncology patients and supporting family?](https://blog.nexa.com.au/blog/patient-journey-part-1-can-omnichannel-engagement-improve-experience-oncology-patients-supporting-family) Healthcare providers today ask more of patients; inundating them with intake forms, screening questionnaires, patient experience & satisfaction scores and more. Nevertheless, patients are interested in getting pertinent educational information,... ![nexa 2018-1](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/nexa%202018-1.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/nexa-in-2018) ## [New Year Message from NEXA’s CEO](https://blog.nexa.com.au/blog/nexa-in-2018) - [1](https://blog.nexa.com.au/blog/page/1) - [...](https://blog.nexa.com.au/blog/page/6) - [9](https://blog.nexa.com.au/blog/page/9) - [10](https://blog.nexa.com.au/blog/page/10) - [11](https://blog.nexa.com.au/blog/page/11) - [12](https://blog.nexa.com.au/blog/page/12) - [13](https://blog.nexa.com.au/blog/page/13) - [...](https://blog.nexa.com.au/blog/page/16) - [16](https://blog.nexa.com.au/blog/page/16) Improve the customer experience, with real data. NEXA is an Australian company that delivers innovative solutions to streamline the customer journey. FOLLOW US ON [LinkedIn](https://www.linkedin.com/company/nexa-group) - [HOME](http://nexa.com.au/) - [ABOUT US](https://nexa.com.au/about-us) - [SERVICE DESIGN](https://nexa.com.au/service-design/) - [BLOG](https://blog.nexa.com.au/blog) - [CASE STUDIES](http://nexa.com.au/case-studies/) ### SUBSCRIBE TO OUR NEWSLETTER [CONTACT US](https://nexa.com.au/contact-us) [+61 (02) 8383 3800](tel:+61-2-8383-3800) [sales@nexa.com.au](mailto:sales@nexa.com.au) NEXA Group Pty Ltd [Level 6, 1 Newland Street,](https://www.google.com.au/maps/place/1+Newland+St,+Bondi+Junction+NSW+2022/@-33.8919922,151.2449365,17z/data=!3m1!4b1!4m5!3m4!1s0x6b12adf0ee8beda9:0x4dbdd08dd455e242!8m2!3d-33.8919922!4d151.2471252) Bondi Junction 2022 NSW Australia