--- title: Blog | Customer Experience Solutions | NEXA (12) description: NEXA's blog on customer experience, patient flow and service design features all latest news, trends and insights to streamline customer journeys. (12) --- [![Nexa](https://blog.nexa.com.au/hubfs/Nexa_March2018%20Theme/images/nexa-logo.png)](https://nexa.com.au/) - [Solutions](https://nexa.com.au/solutions) - [Appointment Scheduling](https://nexa.com.au/appointment-scheduling) - [Queue Management](https://nexa.com.au/queue-management) - [Patient Flow](https://nexa.com.au/patient-flow) - Industries - [Healthcare](https://nexa.com.au/healthcare) - [Government](https://nexa.com.au/government) - [Products](https://nexa.com.au/products) - [NEXA Voice](https://nexa.com.au/nexa-voice) - [NEXA Mobile Q](https://nexa.com.au/nexa-mobile-q) - [NEXA Oasis](https://nexa.com.au/nexa-oasis) - [NEXA eConcierge](https://nexa.com.au/nexa-econcierge) - [NEXA Outcome Forms](https://nexa.com.au/nexa-outcome-form) - [NEXA Alerts](https://nexa.com.au/nexa-alerts) - [Service Design](https://nexa.com.au/service-design) - Who We Are - [About Us](https://nexa.com.au/about-us) - [Careers](https://nexa.com.au/careers) - [Leadership](https://nexa.com.au/leadership) - Resources - [Case Studies](https://nexa.com.au/case-studies) - [Webinars](https://nexa.com.au/webinars) - [eBooks](https://nexa.com.au/ebooks) - [Blogs](https://blog.nexa.com.au/blog) - [Contact](https://info.nexa.com.au/talk-to-us) # NEXA Blog  - [](https://blog.nexa.com.au/blog/page/11) - [](https://blog.nexa.com.au/blog/page/13) ![Hate the wait feature image](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/Hate%20the%20wait%20feature%20image.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/waiting-time-management) ## [7 clever ways to reduce waiting times in your organisation](https://blog.nexa.com.au/blog/waiting-time-management) Nobody likes waiting in queues. Not only is the lost time frustrating, but also the feelings of uncertainty, boredom and annoyance makes the wait so undesirable and sometimes unbearable! Here are 7 ways to [reduce waiting times](https://nexa.com.au/what-we-do/software/customer-experience-management/) in your service... ![Digital-patient-feature-image](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/Digital-patient-feature-image.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/ready-todays-digital-patient) ## [Are you ready for today’s digital patient?](https://blog.nexa.com.au/blog/ready-todays-digital-patient) Today’s patients are not sitting idle in [waiting rooms](https://blog.nexa.com.au/blog/disrupting-the-waiting-room) hoping they will be seen by a doctor at some stage. They are researching healthcare providers online, seeking recommendations on social media, looking up symptoms, [booking appointments online](https://info.nexa.com.au/webinar-appointment-scheduling)... ![WHC_logo17](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/WHC_logo17.png) [LEARN MORE](https://blog.nexa.com.au/blog/cx-day) ## [Hey Hey, it’s CX Day](https://blog.nexa.com.au/blog/cx-day) CX Day is a global celebration of companies and people who are delivering the highest-quality experiences to customers, created by the Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to the... ![cx_den](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/cx_den.png) [LEARN MORE](https://blog.nexa.com.au/blog/the-role-of-cx-at-nexa) ## [The Role of CX at NEXA](https://blog.nexa.com.au/blog/the-role-of-cx-at-nexa) **[Customer Experience (CX)](https://nexa.com.au/what-we-do/services/customer-experience/) is no longer a nice to have and is now a strategic business imperative. It is [tipped to be most exciting opportunity](https://www.econsultancy.com/reports/digital-intelligence-briefing-2017-digital-trends) for organisations in 2017. Furthermore, a study by [Gartner](http://www.gartner.com/newsroom/id/3072017) predicts that by 2018, more than 50 percent of...** ![sponsor](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/sponsor.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/sponsor-vha-patient-engagement-award) ## [NEXA to sponsor the VHA Patient Engagement Award](https://blog.nexa.com.au/blog/sponsor-vha-patient-engagement-award) To highlight the increased scope of innovation in the public health sector, the Victorian Healthcare Association has added extra categories to their annual awards. For the first time, member organisations will be able to enter the Patient Engagement... ![hic](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/hic.gif) [LEARN MORE](https://blog.nexa.com.au/blog/talk-to-us-hic-2017) ## [Talk to us at HIC 2017](https://blog.nexa.com.au/blog/talk-to-us-hic-2017) The Health Informatics Society of Australia (HISA) is hosting it’s [24th annual Health Informatics Conference](https://www.hisa.org.au/hic/) (HIC) from 6-9 August 2017 at the Brisbane Convention and Exhibition Centre. ![main-1](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/main-1.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/the-half-time-score) ## [The half time score](https://blog.nexa.com.au/blog/the-half-time-score) It’s hard to believe we are half way through 2017 and at the end of another financial year! ![6412f55ea086b2004862718cdc7a7328_CSBPM](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/6412f55ea086b2004862718cdc7a7328_CSBPM.png) [LEARN MORE](https://blog.nexa.com.au/blog/customer-centric-bpm) ## [Customer Centric BPM](https://blog.nexa.com.au/blog/customer-centric-bpm) *Originally posted on the Qnomy blog [here](https://www.qnomy.com/Customer_Centric_BPM)* ![ATEM](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/ATEM.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/tailoring-the-student-experience-through-digital-transformation) ## [Tailoring the Student Experience through digital transformation](https://blog.nexa.com.au/blog/tailoring-the-student-experience-through-digital-transformation) The Student Service Centres Conference or SSCC has been a fixture on the tertiary education landscape for the past decade. The conference was initiated by the Association of Tertiary Education Management and it seeks to identify best practice in... ![mr quimby er](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/mr%20quimby%20er.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/queuing-solution-patient-journey-emergency-department) ## [NEXA's Q-Flow Patient Journey at The Emergency Department](https://blog.nexa.com.au/blog/queuing-solution-patient-journey-emergency-department) NEXA’s Queuing solution for the emergency department streamlines the patient journey and enhances the visitor experience. To better understand just how this works, watch this video which highlights [Mr Quimby’s visit to the Emergency Department](https://www.youtube.com/watch?v=Q19KpzDbreg) (ED)... - [1](https://blog.nexa.com.au/blog/page/1) - [...](https://blog.nexa.com.au/blog/page/7) - [10](https://blog.nexa.com.au/blog/page/10) - [11](https://blog.nexa.com.au/blog/page/11) - [12](https://blog.nexa.com.au/blog/page/12) - [13](https://blog.nexa.com.au/blog/page/13) - [14](https://blog.nexa.com.au/blog/page/14) - [...](https://blog.nexa.com.au/blog/page/16) - [16](https://blog.nexa.com.au/blog/page/16) Improve the customer experience, with real data. NEXA is an Australian company that delivers innovative solutions to streamline the customer journey. FOLLOW US ON [LinkedIn](https://www.linkedin.com/company/nexa-group) - [HOME](http://nexa.com.au/) - [ABOUT US](https://nexa.com.au/about-us) - [SERVICE DESIGN](https://nexa.com.au/service-design/) - [BLOG](https://blog.nexa.com.au/blog) - [CASE STUDIES](http://nexa.com.au/case-studies/) ### SUBSCRIBE TO OUR NEWSLETTER [CONTACT US](https://nexa.com.au/contact-us) [+61 (02) 8383 3800](tel:+61-2-8383-3800) [sales@nexa.com.au](mailto:sales@nexa.com.au) NEXA Group Pty Ltd [Level 6, 1 Newland Street,](https://www.google.com.au/maps/place/1+Newland+St,+Bondi+Junction+NSW+2022/@-33.8919922,151.2449365,17z/data=!3m1!4b1!4m5!3m4!1s0x6b12adf0ee8beda9:0x4dbdd08dd455e242!8m2!3d-33.8919922!4d151.2471252) Bondi Junction 2022 NSW Australia