--- title: Blog | Customer Experience Solutions | NEXA | NEXA (7) description: NEXA's blog on customer experience, patient flow and service design features all latest news, trends and insights to streamline customer journeys. (7) --- [![Nexa](https://blog.nexa.com.au/hubfs/Nexa_March2018%20Theme/images/nexa-logo.png)](https://nexa.com.au/) - [Solutions](https://nexa.com.au/solutions) - [Appointment Scheduling](https://nexa.com.au/appointment-scheduling) - [Queue Management](https://nexa.com.au/queue-management) - [Patient Flow](https://nexa.com.au/patient-flow) - Industries - [Healthcare](https://nexa.com.au/healthcare) - [Government](https://nexa.com.au/government) - [Products](https://nexa.com.au/products) - [NEXA Voice](https://nexa.com.au/nexa-voice) - [NEXA Mobile Q](https://nexa.com.au/nexa-mobile-q) - [NEXA Oasis](https://nexa.com.au/nexa-oasis) - [NEXA eConcierge](https://nexa.com.au/nexa-econcierge) - [NEXA Outcome Forms](https://nexa.com.au/nexa-outcome-form) - [NEXA Alerts](https://nexa.com.au/nexa-alerts) - [Service Design](https://nexa.com.au/service-design) - Who We Are - [About Us](https://nexa.com.au/about-us) - [Careers](https://nexa.com.au/careers) - [Leadership](https://nexa.com.au/leadership) - Resources - [Case Studies](https://nexa.com.au/case-studies) - [Webinars](https://nexa.com.au/webinars) - [eBooks](https://nexa.com.au/ebooks) - [Blogs](https://blog.nexa.com.au/blog) - [Contact](https://info.nexa.com.au/talk-to-us) # NEXA Blog  - [](https://blog.nexa.com.au/blog/author/nexa/page/6) - [](https://blog.nexa.com.au/blog/author/nexa/page/8) ## NEXA ### Recent Posts ![service-design-2-1](https://blog.nexa.com.au/hubfs/Organic%20LinkedIn/06%20Jun%2021/Katie.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/service-design-solutions) ## [Designing services that deliver: FAQs with NEXA’s Service Design & Delivery Director, Katie Bowden](https://blog.nexa.com.au/blog/service-design-solutions) [Service design](https://blog.nexa.com.au/blog/6-barriers-to-service-design) is a strategic and powerful tool, driven by the customer experience to help service-based organisations enhance the flow of their service delivery and improve the quality of the interaction between their business and their clients. ![medical time](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/medical%20time.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/1-challenges-communicating-wait-times) ## [3 challenges healthcare providers face when communicating wait times to patients – part one](https://blog.nexa.com.au/blog/1-challenges-communicating-wait-times) When it comes to the operation of a healthcare facility, the expectations of the patients and the provider often vary significantly. ![Waiting Room Comms 2](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/Waiting%20Room%20Comms%202.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/part-2-communicating-wait-times-to-patients) ## [5 solutions for healthcare providers to effectively communicate and manage wait times – part two](https://blog.nexa.com.au/blog/part-2-communicating-wait-times-to-patients) Running a successful clinic can sometimes feel like a balancing act, especially with the recent rise in demand for quality healthcare due to COVID-19. ![benefits of qms](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/benefits%20of%20qms.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/what-are-the-benefits-of-a-qms) ## [What are the benefits of a Queue Management System?](https://blog.nexa.com.au/blog/what-are-the-benefits-of-a-qms) How many customers do you think a business can lose due to long waiting times? ![barriers\_service\_design](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/barriers_service_design.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/6-barriers-to-service-design) ## [6 Barriers to Service Design and How to Overcome Them](https://blog.nexa.com.au/blog/6-barriers-to-service-design) Every business strives to provide a holistic, excellent service that will satisfy customers and encourage them to come back again and again. However, with growing competition and increasing customer expectations, this has never been more important... ![Government-Customer-Experience](https://blog.nexa.com.au/hubfs/Screen%20Shot%202021-08-19%20at%2015.42.09.png) [LEARN MORE](https://blog.nexa.com.au/blog/streamlining-customer-experience-workplace-efficiency) ## [Streamlining Your Customer Experience to Achieve Workplace Efficiency](https://blog.nexa.com.au/blog/streamlining-customer-experience-workplace-efficiency) When it comes to crafting successful customer journey solutions, they say knowledge is power. ![appointment-scheduling](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/appointment-scheduling.png) [LEARN MORE](https://blog.nexa.com.au/blog/7-reasons-why-online-appointment-scheduling) ## [7 Reasons Why Your Organisation Should Consider Online Appointment Scheduling](https://blog.nexa.com.au/blog/7-reasons-why-online-appointment-scheduling) ![what is qm system](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/what%20is%20qm%20system.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/why-queue-management-system) ## [Why Is A Queue Management System Important For Your Business?](https://blog.nexa.com.au/blog/why-queue-management-system) Waiting in a queue is a reality that most of us must face on a daily basis. ![](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/capture%20patient%20journey.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/benefits-understanding-patient-journey) ## [The Benefits Of Understanding Your Patient Journey](https://blog.nexa.com.au/blog/benefits-understanding-patient-journey) In Australia, there are more than [50,000](https://www.aihw.gov.au/reports/australias-health/australias-health-2018-in-brief/contents/on-an-average-day-in-our-health-system)hospitalisations and presentations to public hospital emergency departments every single day! ![Define Patient Experience](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/Define%20Patient%20Experience.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/service-design-defining-patient-experience) ## [Defining the Patient Experience with Service Design](https://blog.nexa.com.au/blog/service-design-defining-patient-experience) Providing a positive patient experience is a growing concern in the healthcare industry. - [1](https://blog.nexa.com.au/blog/author/nexa/page/1) - [...](https://blog.nexa.com.au/blog/author/nexa/page/2) - [5](https://blog.nexa.com.au/blog/author/nexa/page/5) - [6](https://blog.nexa.com.au/blog/author/nexa/page/6) - [7](https://blog.nexa.com.au/blog/author/nexa/page/7) - [8](https://blog.nexa.com.au/blog/author/nexa/page/8) - [9](https://blog.nexa.com.au/blog/author/nexa/page/9) - [...](https://blog.nexa.com.au/blog/author/nexa/page/12) - [16](https://blog.nexa.com.au/blog/author/nexa/page/16) Improve the customer experience, with real data. NEXA is an Australian company that delivers innovative solutions to streamline the customer journey. FOLLOW US ON [LinkedIn](https://www.linkedin.com/company/nexa-group) - [HOME](http://nexa.com.au/) - [ABOUT US](https://nexa.com.au/about-us) - [SERVICE DESIGN](https://nexa.com.au/service-design/) - [BLOG](https://blog.nexa.com.au/blog) - [CASE STUDIES](http://nexa.com.au/case-studies/) ### SUBSCRIBE TO OUR NEWSLETTER [CONTACT US](https://nexa.com.au/contact-us) [+61 (02) 8383 3800](tel:+61-2-8383-3800) [sales@nexa.com.au](mailto:sales@nexa.com.au) NEXA Group Pty Ltd [Level 6, 1 Newland Street,](https://www.google.com.au/maps/place/1+Newland+St,+Bondi+Junction+NSW+2022/@-33.8919922,151.2449365,17z/data=!3m1!4b1!4m5!3m4!1s0x6b12adf0ee8beda9:0x4dbdd08dd455e242!8m2!3d-33.8919922!4d151.2471252) Bondi Junction 2022 NSW Australia