---
title: Blog | Customer Experience Solutions | NEXA | NEXA (2)
description: NEXA's blog on customer experience, patient flow and service design features all latest news, trends and insights to streamline customer journeys. (2)
---

[![Nexa](https://blog.nexa.com.au/hubfs/Nexa_March2018%20Theme/images/nexa-logo.png)](https://nexa.com.au/)

- [Solutions](https://nexa.com.au/solutions) 
    - [Appointment Scheduling](https://nexa.com.au/appointment-scheduling)
    - [Queue Management](https://nexa.com.au/queue-management)
    - [Patient Flow](https://nexa.com.au/patient-flow)
- Industries 
    - [Healthcare](https://nexa.com.au/healthcare)
    - [Government](https://nexa.com.au/government)
- [Products](https://nexa.com.au/products) 
    - [NEXA Voice](https://nexa.com.au/nexa-voice)
    - [NEXA Mobile Q](https://nexa.com.au/nexa-mobile-q)
    - [NEXA Oasis](https://nexa.com.au/nexa-oasis)
    - [NEXA eConcierge](https://nexa.com.au/nexa-econcierge)
    - [NEXA Outcome Forms](https://nexa.com.au/nexa-outcome-form)
    - [NEXA Alerts](https://nexa.com.au/nexa-alerts)
- [Service Design](https://nexa.com.au/service-design)
- Who We Are 
    - [About Us](https://nexa.com.au/about-us)
    - [Careers](https://nexa.com.au/careers)
    - [Leadership](https://nexa.com.au/leadership)
- Resources 
    - [Case Studies](https://nexa.com.au/case-studies)
    - [Webinars](https://nexa.com.au/webinars)
    - [eBooks](https://nexa.com.au/ebooks)
    - [Blogs](https://blog.nexa.com.au/blog)
- [Contact](https://info.nexa.com.au/talk-to-us)

# NEXA Blog



- [](https://blog.nexa.com.au/blog/author/nexa/page/1)
- [](https://blog.nexa.com.au/blog/author/nexa/page/3)

## NEXA

### Recent Posts

![](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/Improving%20Patient%20Wait%20Times.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/how-long-too-long-in-healthcarehow-long-is-too-long-healthcare)

## [How long is “too long” in healthcare?](https://blog.nexa.com.au/blog/how-long-too-long-in-healthcarehow-long-is-too-long-healthcare)

![](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/mobile%20queue%20sml.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/why-virtual-queueing-norm-service-delivery)

## [Why virtual queueing should be the norm in service delivery today](https://blog.nexa.com.au/blog/why-virtual-queueing-norm-service-delivery)

![](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/Prioritising%20Customer%20Experience.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/how-service-providers-can-grow-exponentially-by-prioritising-customer-experiences)

## [How service providers can grow exponentially by prioritising customer experiences](https://blog.nexa.com.au/blog/how-service-providers-can-grow-exponentially-by-prioritising-customer-experiences)

![](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/kiosk_assesibility%20copy.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/demographics-service-design-making-technology-accessible)

## [Demographics in Service Design: making your technology accessible to all customers](https://blog.nexa.com.au/blog/demographics-service-design-making-technology-accessible)

![](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/human%20ai.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/how-automated-technology-makes-human-interaction-more-possible-in-healthcare-facilities)

## [How automated technology makes human interaction more possible in healthcare facilities](https://blog.nexa.com.au/blog/how-automated-technology-makes-human-interaction-more-possible-in-healthcare-facilities)

![](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/efficiencies%20copy-1.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/how-to-use-digital-health-technology-to-improve-operational-efficiencies-healthcare)

## [How to use digital health technology to improve operational efficiencies in healthcare facilities](https://blog.nexa.com.au/blog/how-to-use-digital-health-technology-to-improve-operational-efficiencies-healthcare)

![](https://blog.nexa.com.au/hubfs/patient%20challenges%202.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/3-common-patient-challenges-how-healthcare-facility-address-them)

## [3 Common Patient Challenges and How Your Healthcare Facility Can Address Them](https://blog.nexa.com.au/blog/3-common-patient-challenges-how-healthcare-facility-address-them)

![](https://blog.nexa.com.au/hubfs/Patient%20Experience%20QM.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/how-queue-management-technology-improves-the-patient-experience)

## [How Queue Management Technology Improves the Patient Experience](https://blog.nexa.com.au/blog/how-queue-management-technology-improves-the-patient-experience)

![](https://blog.nexa.com.au/hubfs/service%20delivery.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/service-delivery-expectations-post-covid-era)

## [Service Delivery Expectations in the Post-COVID Era: Understanding the Evolving Needs of Customers, Patients and Students](https://blog.nexa.com.au/blog/service-delivery-expectations-post-covid-era)

![](https://blog.nexa.com.au/hubfs/service%20design%20in%20healthcare.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/introduce-service-design-to-healthcare-facility)

## [How to Introduce Service Design to your Healthcare Facility: A Step-by-Step Guide](https://blog.nexa.com.au/blog/introduce-service-design-to-healthcare-facility)

- [1](https://blog.nexa.com.au/blog/author/nexa/page/1)
- [2](https://blog.nexa.com.au/blog/author/nexa/page/2)
- [3](https://blog.nexa.com.au/blog/author/nexa/page/3)
- [4](https://blog.nexa.com.au/blog/author/nexa/page/4)
- [5](https://blog.nexa.com.au/blog/author/nexa/page/5)
- [...](https://blog.nexa.com.au/blog/author/nexa/page/7)
- [16](https://blog.nexa.com.au/blog/author/nexa/page/16)

Improve the customer experience, with real data. NEXA is an Australian company that delivers innovative solutions to streamline the customer journey.

FOLLOW US ON [LinkedIn](https://www.linkedin.com/company/nexa-group)

- [HOME](http://nexa.com.au/)
- [ABOUT US](https://nexa.com.au/about-us)
- [SERVICE DESIGN](https://nexa.com.au/service-design/)
- [BLOG](https://blog.nexa.com.au/blog)
- [CASE STUDIES](http://nexa.com.au/case-studies/)

### SUBSCRIBE TO OUR NEWSLETTER

[CONTACT US](https://nexa.com.au/contact-us)

[+61 (02) 8383 3800](tel:+61-2-8383-3800)   
[sales@nexa.com.au](mailto:sales@nexa.com.au)

NEXA Group Pty Ltd  
[Level 6, 1 Newland Street,](https://www.google.com.au/maps/place/1+Newland+St,+Bondi+Junction+NSW+2022/@-33.8919922,151.2449365,17z/data=!3m1!4b1!4m5!3m4!1s0x6b12adf0ee8beda9:0x4dbdd08dd455e242!8m2!3d-33.8919922!4d151.2471252)  
Bondi Junction 2022  
NSW Australia