Recent Posts
How Queue Management Technology Improves the Patient Experience
Queues are part of everyday life. We line up for coffee, fast food, the movies and of course, when waiting to see a doctor. However, this familiarity does not make it any less frustrating. Especially when it comes to essential services like...
Service Delivery Expectations in the Post-COVID Era: Understanding the Evolving Needs of Customers, Patients and Students
The last few years brought about a lot of changes, and this forced us to adapt, innovate and develop better ways of doing things.
How to Introduce Service Design to your Healthcare Facility: A Step-by-Step Guide
As healthcare providers, you always want to deliver the best possible care to your patients.
Innovation in Healthcare Case Study
How WA Health improved patient care and service delivery with "Manage My Care"
6 Myths and Truths About Service Design That Healthcare Providers Need To Know
Optimising the patient experience is a key success metric for healthcare today.
Today’s Patient Journey:
Angela’s patient experience and how healthcare providers can improve the whole patient journey
Today’s Student Journey:
Chris’ university experience and how school administrators can improve the whole student journey
How to Maintain the Human Experience When It Comes to Virtual Queue Management
At the recent Digital Health Summit in Sydney, one of the key takeaways from the event was that, despite the continuing advances in digital health technology, many healthcare providers and facilities still considered the human experience to be the...