Recent Posts
The Changing Australian Landscape: How the Reopening of Australia’s Borders Will Impact Service Providers
After nearly two years locked away, Australia has reopened our international borders to the world once more.
Achieving Success: Why Choose NEXA To Make Your Career Count?
Change happens fast in today’s workplace.
Improving Healthcare for the Patient of the Future: The Service Design Process
As your patients’ needs continue to evolve, so must your service delivery.
Improving healthcare for the patient of the future: Principles of Service Design
Over these past few years, we have seen a major shift in the paradigm of the healthcare industry.
An Introduction to Service Design (+ free eBook guide download)
At NEXA, we believe that every customer interaction matters.
3 Healthcare trends that can improve your Patient Experience
If your organisation is in the healthcare and medical industry, you understand the importance of improving every patient’s experience with you.
How to use design thinking to improve service delivery in your organisation
In today’s fast-paced world, your customers’ needs are constantly evolving.
3 Ways to Ensure Your Customers Don’t Have to Stand in a Queue
Queueing is a part of business, whether we like it or not.
5 Reasons Why Appointment-Based Services are a Must for Your Business Today
The COVID-19 global pandemic has affected so many facets of our daily lives, which has shifted a lot of societal norms over the past 2 years - particularly around customer behaviours.
The Importance of Service Design for Your Organisation
As an organisation or service provider, offering quality service and a positive customer experience is paramount to your success. However, navigating and overcoming the challenges often involved in achieving these outcomes can be a difficult and...