Recent Posts
7 ways to reduce customer appointment no-shows
What is your business’ no-show rate?
How to keep your customers smiling through every step of your service process
Today, customers are taking more control when making choices and brand loyalty is becoming less important to them.
4 ways to stop long wait times from costing your business
How long do your customers spend waiting to be served?
Is consistency the key to successful customer flow management?
Are you in full control of the customer flow in your business?
The Benefits of Queue Analytics from an Effective Queue Management System
Do you know how many people are standing in your queue at a given moment?
Does your business need Virtual Queues?
Think about your business model and how you serve customers.
4 tips to improve your customer journey mapping
As a service provider, your goal is to offer your customers a seamless journey.
Why is Business Process Management Important for all Service-Based Organisations?
As each industry continues to evolve, one thing remains constant: if businesses want to be successful, it involves a commitment to providing the highest quality of service to improve the customer experience.
4 Ideas to Improve Your Healthcare Service Design
With the rise of a global pandemic along with aging populations and other conditions, there has never been a greater need for quality medical services.
How to improve the patient experience with effective communication
Let’s put yourself in the patient’s shoes.