Recent Posts
5 Ways An Advanced Queue Management Solution Improves The Customer Experience
Nobody likes waiting in queues.
4 ways governments can improve service delivery using digital technology
Advancements in digital technology have made our lives increasingly convenient. With Smartphones today, we all have instant access to information, services and communication tools right in the palm of our hands.
Why an appointment is not just an appointment anymore
Appointments have somewhat changed over time.
Change management in the age of digital transformation
Technology is transforming the way we work.
Disrupting the patient waiting room to improve your patients’ experience
Time is very precious.
Are you harnessing the power of customer feedback to improve your business?
Running or managing a business means you know the ins and outs of your products and services by heart. However, because you’re so close, you can also potentially overlook shortcomings, misalignments and weaknesses too.
10 Things Every Service Based Organisation Needs to Do to Improve their Customer Experience
We’re living in a world of instant gratification, where the customer demands an enjoyable, valuable and convenient journey when interacting with your business.
How to effectively manage patient flow during the COVID-19 vaccination rollout
As you’re aware, Australia is now well underway with the COVID-19 vaccine rollout across the country.