Recent Posts
Why is Business Process Management Important for all Service-Based Organisations?
As each industry continues to evolve, one thing remains constant: if businesses want to be successful, it involves a commitment to providing the highest quality of service to improve the customer experience.
4 Ideas to Improve Your Healthcare Service Design
With the rise of a global pandemic along with aging populations and other conditions, there has never been a greater need for quality medical services.
How to improve the patient experience with effective communication
Let’s put yourself in the patient’s shoes.
5 Ways An Advanced Queue Management Solution Improves The Customer Experience
Nobody likes waiting in queues.
4 ways governments can improve service delivery using digital technology
Advancements in digital technology have made our lives increasingly convenient. With Smartphones today, we all have instant access to information, services and communication tools right in the palm of our hands.
Why an appointment is not just an appointment anymore
Appointments have somewhat changed over time.
Change management in the age of digital transformation
Technology is transforming the way we work.
Are you harnessing the power of customer feedback to improve your business?
Running or managing a business means you know the ins and outs of your products and services by heart. However, because you’re so close, you can also potentially overlook shortcomings, misalignments and weaknesses too.