NEXA

Recent Posts

The half time score

It’s hard to believe we are half way through 2017 and at the end of another financial year!

Customer Centric BPM

Originally posted on the Qnomy blog here

Tailoring the Student Experience through digital transformation

The Student Service Centres Conference or SSCC has been a fixture on the tertiary education landscape for the past decade. The conference was initiated by the Association of Tertiary Education Management and it seeks to identify best practice in...

NEXA's Q-Flow Patient Journey at The Emergency Department

NEXA’s Queuing solution for the emergency department streamlines the patient journey and enhances the visitor experience. To better understand just how this works, watch this video which highlights Mr Quimby’s visit to the Emergency Department (ED)...

Make Your Branch Interactions Delightful and Achieve NPS Greatness

Originally posted on the Qnomy blog here

Power the Happy through food this Starlight Day

Since being diagnosed with leukaemia, Ruby's whole life has been hospital – but through it all, she found magic, fun and laughter with #CaptainStarlight! Friday 5 May is #StarlightDay, and you can help the Starlight Children's Foundation...

Digitizing Brick and Mortar, for a Purpose

Originally posted on the Qnomy blog here

Optimising the Patient Journey workshop series highlights

EXPERT Q&A: Lior Miller, Chief Healthcare Solution Architect, Q-nomy

Lior Miller has over 10 years of experience as both a healthcare provider and on the vendor side as a solution specialist. He is an expert in medical and patient centric process management and is passionate about optimising work flows for healthcare...

The end of the road for customer journey mapping

I’ve just finished reading Altimeter’s excellent ‘2016 State of Digital Transformation’ report (1), and one stat jumped out at me: ‘Only 25% of companies undertaking digital transformations have mapped their customer journeys’. *Sharp intake of...