Recent Posts
NEXA’s solution to operating room scheduling & management
As a healthcare provider, your main objective is ensuring that patients are happy with the services you offer them.
Is digital healthcare an asset for specialist patients?
Public debate is currently swirling amidst the introduction of Australia’s national digital health portal, My Health Record. While much of the current debate centres around the risks involved, it it is hard to ignore the obvious benefits of...
How Service NSW Achieved a 97% Customer Satisfaction Rating
The NSW government knew it had to put its customer service first. Which is why the NSW government created Service NSW, a one-stop-shop for customer service to unify and raise customer experience standards.
How to Minimise Stress and Frustration Through Communication in the Waiting Area
For many patients, the feeling of sitting in a waiting room and watching the minutes on the clock tick further and further past the time of their scheduled appointment is an all too familiar and frustrating one.
"360° View of the Customer" is great, now what about The Customer's View of You?
Originally posted on the Qnomy bloghere
Ever since CRM systems took center stage in service providing organisations, the notion of obtaining a "360 degree customer view" became a key part of business strategy, as the concept is thought of as key...