Service Design is not a new concept. A strategic approach to Service Design solutions are however powerful differentiators for service-based organisations. Creating a vision, driven by the customer experience, that encompasses the flow of a...
When it comes to crafting successful customer journey solutions, they say knowledge is power.
Today, customers are taking more control when making choices and brand loyalty is becoming less important to them.
How long do your customers spend waiting to be served?
Are you in full control of the customer flow in your business?
Do you know how many people are standing in your queue at a given moment?
Appointments have somewhat changed over time.