Designing services that deliver – Q & A with Katie Bowden

Service Design is not a new concept. A strategic approach to Service Design solutions are however powerful differentiators for service-based organisations. Creating a vision, driven by the customer experience, that encompasses the flow of a...

Streamlining Your Customer Experience to Achieve Workplace Efficiency

When it comes to crafting successful customer journey solutions, they say knowledge is power.

7 Reasons Why Your Organisation Should Consider Online Appointment Scheduling

How to take a patient-centric approach to healthcare

How to keep your customers smiling through every step of your service process

Today, customers are taking more control when making choices and brand loyalty is becoming less important to them.

4 ways to stop long wait times from costing your business

How long do your customers spend waiting to be served?

Is consistency the key to successful customer flow management?

Are you in full control of the customer flow in your business?

The Benefits of Queue Analytics from an Effective Queue Management System

Do you know how many people are standing in your queue at a given moment?

4 tips to improve your customer journey mapping

As a service provider, your goal is to offer your customers a seamless journey.

Why an appointment is not just an appointment anymore

Appointments have somewhat changed over time.