Are you ready for today’s digital patient?

Today’s patients are not sitting idle in waiting rooms hoping they will be seen by a doctor at some stage. They are researching healthcare providers online, seeking recommendations on Social Media, looking up symptoms, booking appointments online...

The Role of CX at NEXA

Customer Experience (CX) is no longer a nice to have and is now a strategic business imperative. It is tipped to be most exciting opportunity for organisations in 2017. Furthermore, a study by Gartner predicts that by 2018, more than 50 percent...

NEXA to sponsor the VHA Patient Engagement Award

To highlight the increased scope of innovation in the public health sector, the Victorian Healthcare Association has added extra categories to their annual awards. For the first time, member organisations will be able to enter the Patient...

Talk to us at HIC 2017

The Health Informatics Society of Australia (HISA) is hosting it’s 24th annual Health Informatics Conference (HIC) from 6-9 August 2017 at the Brisbane Convention and Exhibition Centre.

The half time score

It’s hard to believe we are half way through 2017 and at the end of another financial year!

Customer Centric BPM

Originally posted on the Qnomy blog here

Bringing The Value of Omni-Channel to Healthcare Providers

Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for...

Tailoring the Student Experience through digital transformation

The Student Service Centres Conference or SSCC has been a fixture on the tertiary education landscape for the past decade. The conference was initiated by the Association of Tertiary Education Management and it seeks to identify best practice in...

NEXA's Q-Flow Patient Journey at The Emergency Department

NEXA’s Queuing solution for the emergency department streamlines the patient journey and enhances the visitor experience. To better understand just how this works, watch this video which highlights Mr Quimby’s visit to the Emergency Department...

Make Your Branch Interactions Delightful and Achieve NPS Greatness

Originally posted on the Qnomy blog here