4 ways to stop long wait times from costing your business

How long do your customers spend waiting to be served?

Is consistency the key to successful customer flow management?

Are you in full control of the customer flow in your business?

The Benefits of Queue Analytics from an Effective Queue Management System

Do you know how many people are standing in your queue at a given moment?

4 tips to improve your customer journey mapping

As a service provider, your goal is to offer your customers a seamless journey.

Why an appointment is not just an appointment anymore

Appointments have somewhat changed over time.

Change management in the age of digital transformation

Technology is transforming the way we work.

Disrupting the patient waiting room to improve your patients’ experience

Time is very precious.

10 Things Every Service Based Organisation Needs to Do to Improve their Customer Experience

Published 21 May 2021

We’re living in a world of instant gratification, where the customer demands an enjoyable, valuable and convenient journey when interacting with your business.

Patient Journey Part 2: How can real-time engagement improve the experience of oncology patients during their visit?

In our first installment of this blog, we discussed creating a patient-centric operational treatment plan, and using an omnichannel approach to delegate and empower the patient as an integral part of the oncology patient journey. In this post we...

Patient Journey Part 1: How can omnichannel engagement improve the experience of oncology patients and supporting family?

Healthcare providers today ask more of patients; inundating them with intake forms, screening questionnaires, patient experience & satisfaction scores and more. Nevertheless, patients are interested in getting pertinent educational information,...