How long do your customers spend waiting to be served?
Are you in full control of the customer flow in your business?
Do you know how many people are standing in your queue at a given moment?
Appointments have somewhat changed over time.
Technology is transforming the way we work.
Time is very precious.
Published 21 May 2021
We’re living in a world of instant gratification, where the customer demands an enjoyable, valuable and convenient journey when interacting with your business.
Patient Journey Part 2: How can real-time engagement improve the experience of oncology patients during their visit?
In our first installment of this blog, we discussed creating a patient-centric operational treatment plan, and using an omnichannel approach to delegate and empower the patient as an integral part of the oncology patient journey. In this post we...
Patient Journey Part 1: How can omnichannel engagement improve the experience of oncology patients and supporting family?
Healthcare providers today ask more of patients; inundating them with intake forms, screening questionnaires, patient experience & satisfaction scores and more. Nevertheless, patients are interested in getting pertinent educational information,...