Integrating Customer Touchpoints

"The only constant is change": the shifting roles of healthcare points of contact

People are changing the way they feel about having to visit and spend time at stores, public service offices, even clinics. You see that change in customer preferences, in customer satisfaction levels and even in the way people plan their day.

Introducing NEXA’s new brandable kiosks

NEXA's new state-of-the-art brandable kiosks not only help businesses manage optimal handling of customer traffic through your customer service centre, but also can be customised to reflect and advertise your business.

"The world doesn't just disappear when you close your eyes, does it?"

In the movie Memento, Leonard Shelby, can't remember anything that happened more than 15 minutes before. This condition leads him to take actions of grim consequences.

There's a lot you can do even if you can't "e" the patient...

Patient satisfaction comes first, writes customer experience expert and thought leader Micah Solomon in a Forbes article articulating the best ways healthcare providers can move forward in patient flow management, establishing their patients as...

Customer Journey Intelligence

Customer Journey Intelligence is the term we like to use to describe the methods and tools available for analysing customer flow and customer experience. As NEXA’s solutions generate plenty of information pertaining to the customer journey (to...

Making Hospital Scheduling Work

Imagine that hospital personnel could only use a simple calendar for hospital appointment scheduling. Would such a basic appointment tool suffice to effectively schedule surgical procedures and other complex operations that require coordinating...

Appointment Booking Is Good. Here's a Recipe for Making It Great.

Many banks allow their customers to book appointments with staff, and see this as a simple way to improve service, reduce wait time, and make bankers' work more predictable. However, these banks are not always aware of how appointment scheduling...

A Clever and Simple Solution for Banks

Providing a software solution for banks might seem like a daunting task, especially when the issue at hand is customer experience and service. Phrases like 'customer data' and 'systems integration' spring to mind, followed by 'information...

Shoplifting by permission – Take the product and leave at Amazon stores of the future

An article published in Recode recently, revealing Amazon plans to open retail, non-book related brick and mortar stores, uncovers a possible solution for a problem many retailers are aware of, according to a recent PwC research – shoppers list...