Why are you relying on market research?

Market research isn’t enough anymore

Relationship managers are facing an existential crisis

Why do relationship managers exist?

The hidden value of appointment scheduling for hospitals

There is potential in appointment scheduling that is waiting to be unlocked – have you considered how it could change the experience of working at and visiting your hospital? Appointment scheduling can make your medical staff, your administrative...

A sneak peak at queue management software of the future

For the hundreds of hospitals, tertiary education campuses, federal and local government departments and councils, business and other organisations we have had the privilege of working with over the last decade, our queue management software...

Training isn’t the answer to culture change

Originally posted on The Customer Experience Company blog here.

It’s not about the destination, it’s about the journey

Customer needs product/service. Customer sees that your product/service fits their need. Customer buys product/service from you.

The three biggest challenges that inhibit CX success

When Amazon announced last year that they were moving to a customer-first business, they believed that they were unlikely to see profit for 2-3 years. In actual fact, from June 1 2015 to June 1 2016, they saw their share price almost double.

The NEXA solution for the next generation


NEXA has a strong foothold in the tertiary education sector with our Student Experience solution being used in over 30 institutions across Australia. Recently, NEXA won a new contract with Edith Cowan University in WA and has been awarded the...

Who owns the customer experience?

Can everyone own something so valuable?

Overcoming Old Habits With Q-Flow Exchange Bridge