Improving Customer Experience: How customer data helps boost loyalty

Now that the world is at the fingertips of anyone with a smartphone, customers are becoming more technologically savvy, more open to alternative options and greatly raising their expectations.

5 Benefits of taking an Omnichannel Approach to Healthcare: Streamlining the Journey for Today’s Patients

Healthcare is very different today than what it was even just years ago.

It’s Not About The Destination, It’s About The Journey – Mapping Your Customer Journey for Modern Customers

A customer needs a product or service. The customer sees that your product or service fits their needs. Then, the customer buys the product or service from you.

Appointment Scheduling is Only Half The Solution

Appointment scheduling is common today for businesses – and rightly so.

4 Simple Tips to Make Hospital Scheduling Work

Effective hospital scheduling is one of the most important elements in every healthcare facility.

Improving Healthcare for the Patient of the Future: The Service Design Process

As your patients’ needs continue to evolve, so must your service delivery.

Improving healthcare for the patient of the future: Principles of Service Design

Over these past few years, we have seen a major shift in the paradigm of the healthcare industry.

How to use Customer Flow Management to improve business efficiencies

Long, congested lines for services are unfortunately all too common today, as are customer frustrations.

Designing services that deliver: FAQs with NEXA’s Service Design & Delivery Director, Katie Bowden

Service design is a strategic and powerful tool, driven by the customer experience to help service-based organisations enhance the flow of their service delivery and improve the quality of the interaction between their business and their clients.

Streamlining Your Customer Experience to Achieve Workplace Efficiency

When it comes to crafting successful customer journey solutions, they say knowledge is power.