--- title: Blog | Customer Experience Solutions | NEXA (13) description: NEXA's blog on customer experience, patient flow and service design features all latest news, trends and insights to streamline customer journeys. (13) --- [![Nexa](https://blog.nexa.com.au/hubfs/Nexa_March2018%20Theme/images/nexa-logo.png)](https://nexa.com.au/) - [Solutions](https://nexa.com.au/solutions) - [Appointment Scheduling](https://nexa.com.au/appointment-scheduling) - [Queue Management](https://nexa.com.au/queue-management) - [Patient Flow](https://nexa.com.au/patient-flow) - Industries - [Healthcare](https://nexa.com.au/healthcare) - [Government](https://nexa.com.au/government) - [Products](https://nexa.com.au/products) - [NEXA Voice](https://nexa.com.au/nexa-voice) - [NEXA Mobile Q](https://nexa.com.au/nexa-mobile-q) - [NEXA Oasis](https://nexa.com.au/nexa-oasis) - [NEXA eConcierge](https://nexa.com.au/nexa-econcierge) - [NEXA Outcome Forms](https://nexa.com.au/nexa-outcome-form) - [NEXA Alerts](https://nexa.com.au/nexa-alerts) - [Service Design](https://nexa.com.au/service-design) - Who We Are - [About Us](https://nexa.com.au/about-us) - [Careers](https://nexa.com.au/careers) - [Leadership](https://nexa.com.au/leadership) - Resources - [Case Studies](https://nexa.com.au/case-studies) - [Webinars](https://nexa.com.au/webinars) - [eBooks](https://nexa.com.au/ebooks) - [Blogs](https://blog.nexa.com.au/blog) - [Contact](https://info.nexa.com.au/talk-to-us) # NEXA Blog  - [](https://blog.nexa.com.au/blog/page/12) - [](https://blog.nexa.com.au/blog/page/14) ![branch interactions](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/branch%20interactions.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/make-your-branch-interactions-delightful-and-achieve-nps-greatness) ## [Make Your Branch Interactions Delightful and Achieve NPS Greatness](https://blog.nexa.com.au/blog/make-your-branch-interactions-delightful-and-achieve-nps-greatness) *Originally posted on the Qnomy blog [here](https://www.qnomy.com/Make_Your_Branch_Interactions_Delightful_and_Achieve_NPS_Greatness)* ![starlight story](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/starlight%20story.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/power-the-happy-through-food-this-starlight-day) ## [Power the Happy through food this Starlight Day](https://blog.nexa.com.au/blog/power-the-happy-through-food-this-starlight-day) ***Since being diagnosed with leukaemia, Ruby's whole life has been hospital – but through it all, she found magic, fun and laughter with #CaptainStarlight! Friday 5 May is #StarlightDay, and you can help the Starlight Children's Foundation...*** ![brick mortar](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/brick%20mortar.png) [LEARN MORE](https://blog.nexa.com.au/blog/digitizing-brick-and-mortar-for-a-purpose) ## [Digitizing Brick and Mortar, for a Purpose](https://blog.nexa.com.au/blog/digitizing-brick-and-mortar-for-a-purpose) Originally posted on the Qnomy blog [here](http://www.qnomy.com/Digitizing_Brick_and_Mortar_for_a_Purpose) ![patient journey main](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/patient%20journey%20main.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/optimising-the-patient-journey-workshop-series-highlights) ## [Optimising the Patient Journey workshop series highlights](https://blog.nexa.com.au/blog/optimising-the-patient-journey-workshop-series-highlights) ![lior_blog](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/lior_blog.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/expert-q-a-lior-miller-chief-healthcare-solution-architect-q-nomy) ## [EXPERT Q&A: Lior Miller, Chief Healthcare Solution Architect, Q-nomy](https://blog.nexa.com.au/blog/expert-q-a-lior-miller-chief-healthcare-solution-architect-q-nomy) Lior Miller has over 10 years of experience as both a healthcare provider and on the vendor side as a solution specialist. He is an expert in medical and patient centric process management and is passionate about optimising work flows for healthcare... ![end-of-the-road-1](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/end-of-the-road-1.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/end-of-road-customer-journey-mapping) ## [The end of the road for customer journey mapping](https://blog.nexa.com.au/blog/end-of-road-customer-journey-mapping) I’ve just finished reading Altimeter’s excellent ‘2016 State of Digital Transformation’ report (1), and one stat jumped out at me: ‘Only 25% of companies undertaking digital transformations have mapped their customer journeys’. \*Sharp intake of... ![customer-details-empathy-needs](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/customer-details-empathy-needs.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/little-things-count-big-time) ## [Little things count. Big time.](https://blog.nexa.com.au/blog/little-things-count-big-time) **No detail is too small in the customer journey** Forget the broad sales and marketing goals that were hammered into you at in this morning’s meeting. If you want a competitive advantage, your company needs to be identifying, anticipating and... ![ED video release blog](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/ED%20video%20release%20blog.png) [LEARN MORE](https://blog.nexa.com.au/blog/our-new-operating-room-scheduling-management-solution-video-is-out) ## [Our operating room scheduling & management solution – watch the video today](https://blog.nexa.com.au/blog/our-new-operating-room-scheduling-management-solution-video-is-out) Committed to optimizing patient journeys and throughput, NEXA tackles complex patient-centric-care delivery processes and streamlines them to enhance patient experience and healthcare provider performance. ![market research](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/market%20research.png) [LEARN MORE](https://blog.nexa.com.au/blog/why-are-you-relying-on-market-research) ## [Why are you relying on market research?](https://blog.nexa.com.au/blog/why-are-you-relying-on-market-research) **Market research isn’t enough anymore** ![relationship](https://blog.nexa.com.au/hubfs/Imported_Blog_Media/relationship.jpg) [LEARN MORE](https://blog.nexa.com.au/blog/relationship-managers-are-facing-an-existential-crisis) ## [Relationship managers are facing an existential crisis](https://blog.nexa.com.au/blog/relationship-managers-are-facing-an-existential-crisis) **Why do relationship managers exist?** - [1](https://blog.nexa.com.au/blog/page/1) - [...](https://blog.nexa.com.au/blog/page/8) - [11](https://blog.nexa.com.au/blog/page/11) - [12](https://blog.nexa.com.au/blog/page/12) - [13](https://blog.nexa.com.au/blog/page/13) - [14](https://blog.nexa.com.au/blog/page/14) - [15](https://blog.nexa.com.au/blog/page/15) - [...](https://blog.nexa.com.au/blog/page/16) - [16](https://blog.nexa.com.au/blog/page/16) Improve the customer experience, with real data. NEXA is an Australian company that delivers innovative solutions to streamline the customer journey. FOLLOW US ON [LinkedIn](https://www.linkedin.com/company/nexa-group) - [HOME](http://nexa.com.au/) - [ABOUT US](https://nexa.com.au/about-us) - [SERVICE DESIGN](https://nexa.com.au/service-design/) - [BLOG](https://blog.nexa.com.au/blog) - [CASE STUDIES](http://nexa.com.au/case-studies/) ### SUBSCRIBE TO OUR NEWSLETTER [CONTACT US](https://nexa.com.au/contact-us) [+61 (02) 8383 3800](tel:+61-2-8383-3800) [sales@nexa.com.au](mailto:sales@nexa.com.au) NEXA Group Pty Ltd [Level 6, 1 Newland Street,](https://www.google.com.au/maps/place/1+Newland+St,+Bondi+Junction+NSW+2022/@-33.8919922,151.2449365,17z/data=!3m1!4b1!4m5!3m4!1s0x6b12adf0ee8beda9:0x4dbdd08dd455e242!8m2!3d-33.8919922!4d151.2471252) Bondi Junction 2022 NSW Australia