Training isn’t the answer to culture change
Originally posted on The Customer Experience Company blog here.
The three biggest challenges that inhibit CX success
When Amazon announced last year that they were moving to a customer-first business, they believed that they were unlikely to see profit for 2-3 years. In actual fact, from June 1 2015 to June 1 2016, they saw their share price almost double.
The NEXA solution for the next generation
NEXA has a strong foothold in the tertiary education sector with our Student Experience solution being used in over 30 institutions across Australia. Recently, NEXA won a new contract with Edith Cowan University in WA and has been awarded the...
Who owns the customer experience?
Can everyone own something so valuable?
"The only constant is change": the shifting roles of healthcare points of contact
People are changing the way they feel about having to visit and spend time at stores, public service offices, even clinics. You see that change in customer preferences, in customer satisfaction levels and even in the way people plan their day.
Introducing NEXA’s new brandable kiosks
NEXA's new state-of-the-art brandable kiosks not only help businesses manage optimal handling of customer traffic through your customer service centre, but also can be customised to reflect and advertise your business.