The NEXA solution for the next generation
NEXA has a strong foothold in the tertiary education sector with our Student Experience solution being used in over 30 institutions across Australia. Recently, NEXA won a new contract with Edith Cowan University in WA and has been awarded the...
Who owns the customer experience?
Can everyone own something so valuable?
"The only constant is change": the shifting roles of healthcare points of contact
People are changing the way they feel about having to visit and spend time at stores, public service offices, even clinics. You see that change in customer preferences, in customer satisfaction levels and even in the way people plan their day.
Introducing NEXA’s new brandable kiosks
NEXA's new state-of-the-art brandable kiosks not only help businesses manage optimal handling of customer traffic through your customer service centre, but also can be customised to reflect and advertise your business.
"The world doesn't just disappear when you close your eyes, does it?"
In the movie Memento, Leonard Shelby, can't remember anything that happened more than 15 minutes before. This condition leads him to take actions of grim consequences.
There's a lot you can do even if you can't "e" the patient...
Patient satisfaction comes first, writes customer experience expert and thought leader Micah Solomon in a Forbes article articulating the best ways healthcare providers can move forward in patient flow management, establishing their patients as...