The Changing Australian Landscape: How the Reopening of Australia’s Borders Will Impact Service Providers
After nearly two years locked away, Australia has reopened our international borders to the world once more.
An Introduction to Service Design (+ free eBook guide download)
At NEXA, we believe that every customer interaction matters.
How to use design thinking to improve service delivery in your organisation
In today’s fast-paced world, your customers’ needs are constantly evolving.
5 Reasons Why Appointment-Based Services are a Must for Your Business Today
The COVID-19 global pandemic has affected so many facets of our daily lives, which has shifted a lot of societal norms over the past 2 years - particularly around customer behaviours.
How businesses can transform their customer experience in 2022
Every year comes with a sense of enthusiasm as you consider what adjustments you can make to benefit your business, your staff and your customers.
How to use Customer Flow Management to improve business efficiencies
Long, congested lines for services are unfortunately all too common today, as are customer frustrations.
Designing services that deliver: FAQs with NEXA’s Service Design & Delivery Director, Katie Bowden
Service design is a strategic and powerful tool, driven by the customer experience to help service-based organisations enhance the flow of their service delivery and improve the quality of the interaction between their business and their clients.
Streamlining Your Customer Experience to Achieve Workplace Efficiency
When it comes to crafting successful customer journey solutions, they say knowledge is power.
