Hey Hey, it’s CX Day

CX Day is a global celebration of companies and people who are delivering the highest-quality experiences to customers, created by the Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to...

The Role of CX at NEXA

Customer Experience (CX) is no longer a nice to have and is now a strategic business imperative. It is tipped to be most exciting opportunity for organisations in 2017. Furthermore, a study by Gartner predicts that by 2018, more than 50 percent...

Customer Centric BPM

Originally posted on the Qnomy blog here

Bringing The Value of Omni-Channel to Healthcare Providers

Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for...

Tailoring the Student Experience through digital transformation

The Student Service Centres Conference or SSCC has been a fixture on the tertiary education landscape for the past decade. The conference was initiated by the Association of Tertiary Education Management and it seeks to identify best practice in...

NEXA's Q-Flow Patient Journey at The Emergency Department

NEXA’s Queuing solution for the emergency department streamlines the patient journey and enhances the visitor experience. To better understand just how this works, watch this video which highlights Mr Quimby’s visit to the Emergency Department...

Make Your Branch Interactions Delightful and Achieve NPS Greatness

Originally posted on the Qnomy blog here

Digitizing Brick and Mortar, for a Purpose

Originally posted on the Qnomy blog here

Optimising the Patient Journey workshop series highlights

EXPERT Q&A: Lior Miller, Chief Healthcare Solution Architect, Q-nomy

Lior Miller has over 10 years of experience as both a healthcare provider and on the vendor side as a solution specialist. He is an expert in medical and patient centric process management and is passionate about optimising work flows for...