How to use Customer Flow Management to improve business efficiencies

Long, congested lines for services are unfortunately all too common today, as are customer frustrations.

Designing services that deliver: FAQs with NEXA’s Service Design & Delivery Director, Katie Bowden

Service design is a strategic and powerful tool, driven by the customer experience to help service-based organisations enhance the flow of their service delivery and improve the quality of the interaction between their business and their clients.

Streamlining Your Customer Experience to Achieve Workplace Efficiency

When it comes to crafting successful customer journey solutions, they say knowledge is power.

7 Reasons Why Your Organisation Should Consider Online Appointment Scheduling

How to take a patient-centric approach to healthcare

7 ways to reduce customer appointment no-shows

What is your business’ no-show rate?

How to keep your customers smiling through every step of your service process

Today, customers are taking more control when making choices and brand loyalty is becoming less important to them.

4 ways to stop long wait times from costing your business

How long do your customers spend waiting to be served?

Is consistency the key to successful customer flow management?

Are you in full control of the customer flow in your business?

The Benefits of Queue Analytics from an Effective Queue Management System

Do you know how many people are standing in your queue at a given moment?