In the last few years, the global pandemic, changing customer behaviours and rapid technological advancements have all radically transformed the way businesses conduct their service-based queueing.
In any service-based business, part of providing a positive customer experience involves making each person that walks through your door feel as if they are being well taken care of.
All service-based organisations want to improve the client experience.
The Changing Australian Landscape: How the Reopening of Australia’s Borders Will Impact Service Providers
After nearly two years locked away, Australia has reopened our international borders to the world once more.
At NEXA, we believe that every customer interaction matters.
In today’s fast-paced world, your customers’ needs are constantly evolving.
The COVID-19 global pandemic has affected so many facets of our daily lives, which has shifted a lot of societal norms over the past 2 years - particularly around customer behaviours.
Every year comes with a sense of enthusiasm as you consider what adjustments you can make to benefit your business, your staff and your customers.