The New Norm of Service Queueing That Organisations are Adopting and Customers are Expecting

In the last few years, the global pandemic, changing customer behaviours and rapid technological advancements have all radically transformed the way businesses conduct their service-based queueing.

Appointment Scheduling is Only Half The Solution

Appointment scheduling is common today for businesses – and rightly so.

What’s the Best Way to Welcome Your Customers: A Human or a Kiosk?

In any service-based business, part of providing a positive customer experience involves making each person that walks through your door feel as if they are being well taken care of.

The Importance of Quality Data to Drive Better Business Decisions

All service-based organisations want to improve the client experience.

4 Simple Tips to Make Hospital Scheduling Work

Effective hospital scheduling is one of the most important elements in every healthcare facility.

The Changing Australian Landscape: How the Reopening of Australia’s Borders Will Impact Service Providers

After nearly two years locked away, Australia has reopened our international borders to the world once more.

An Introduction to Service Design (+ free eBook guide download)

At NEXA, we believe that every customer interaction matters.

How to use design thinking to improve service delivery in your organisation

In today’s fast-paced world, your customers’ needs are constantly evolving.

5 Reasons Why Appointment-Based Services are a Must for Your Business Today

The COVID-19 global pandemic has affected so many facets of our daily lives, which has shifted a lot of societal norms over the past 2 years - particularly around customer behaviours.

How businesses can transform their customer experience in 2022

Every year comes with a sense of enthusiasm as you consider what adjustments you can make to benefit your business, your staff and your customers.