"360° View of the Customer" is great, now what about The Customer's View of You?
Originally posted on the Qnomy bloghere
Ever since CRM systems took center stage in service providing organisations, the notion of obtaining a "360 degree customer view" became a key part of business strategy, as the concept is thought of as key...
7 clever ways to reduce waiting times in your organisation
Nobody likes waiting in queues. Not only is the lost time frustrating, but also the feelings of uncertainty, boredom and annoyance makes the wait so undesirable and sometimes unbearable! Here are 7 ways to reduce waiting times in your service...
Are you ready for today’s digital patient?
Today’s patients are not sitting idle in waiting rooms hoping they will be seen by a doctor at some stage. They are researching healthcare providers online, seeking recommendations on social media, looking up symptoms, booking appointments online...
Hey Hey, it’s CX Day
CX Day is a global celebration of companies and people who are delivering the highest-quality experiences to customers, created by the Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to the...
The Role of CX at NEXA
Customer Experience (CX) is no longer a nice to have and is now a strategic business imperative. It is tipped to be most exciting opportunity for organisations in 2017. Furthermore, a study by Gartner predicts that by 2018, more than 50 percent of...
Customer Centric BPM
Originally posted on the Qnomy blog here
Tailoring the Student Experience through digital transformation
The Student Service Centres Conference or SSCC has been a fixture on the tertiary education landscape for the past decade. The conference was initiated by the Association of Tertiary Education Management and it seeks to identify best practice in...
NEXA's Q-Flow Patient Journey at The Emergency Department
NEXA’s Queuing solution for the emergency department streamlines the patient journey and enhances the visitor experience. To better understand just how this works, watch this video which highlights Mr Quimby’s visit to the Emergency Department (ED)...
Make Your Branch Interactions Delightful and Achieve NPS Greatness
Originally posted on the Qnomy blog here