Queues are part of everyday life. We line up for coffee, fast food, the movies and of course, when waiting to see a doctor. However, this familiarity does not make it any less frustrating. Especially when it comes to essential services like healthcare.
This is where queue management technology comes in.
Today’s patients demand a more holistic approach to healthcare – which means healthcare providers are expected to take care of the patient journey from the point they schedule an appointment to the moment they exit the doors of your facility.
In this article, we’ll discuss how queue management technology to help you improve patient experiences and boost operational efficiencies in your healthcare facility.
Read on to learn more.
What is queue management technology?
Queue management technology is any solution designed to manage and analyse customer interactions in a service centre.
More specifically for healthcare facilities, its main purpose is to manage the patient flow and direct your patients towards the specific services that they need within your facility. It analyses and manages the following:
- patient population
- patients’ method of arrival
- healthcare facility’s service mechanism
- queue characteristics
Good queue management technology for healthcare facilities should have the following attributes:
- can be used across a multitude of channels
- has an automated appointment and ticketing system
- provides valuable insights that help improve service level
- bridges the gap between technology and humanised patient service
Ultimately, queue management tech augments your patients' experiences, increases your staff’s productivity and improves operational efficiencies across your healthcare facility.
Does your healthcare facility need queue management technology?
If you’re a healthcare provider, you’re probably familiar with seeing queues. But how do you know if it’s time to adopt queue management technology?
Here’s how: answer these questions as truthfully as possible:
- Is your waiting room always crowded?
- Are your patients starting to complain?
- Is it tough to predict peak periods?
- Are your staff getting overwhelmed with tasks?
- Do you not have enough data to make management decisions?
If you’ve answered yes to most of these questions, then your healthcare facility could benefit from queue management technology. With the right queue management technology, your customer queues can be streamlined with solutions that smoothly integrate with your current systems, workstations and mobile devices.
How does healthcare queue management technology improve the patient experience?
Here are just some of the key benefits of queue management technology for your healthcare facility:
- Queue management technology reduces wait times and eliminates physical queues.
This technology allows your patients to remotely queue for their appointment and be notified when the clinician is nearly ready to see them. This way, your waiting room will not be crowded and your patients can choose how to spend their time while waiting for the clinician to see them.
- Queue management technology allows you to collect data that predicts peak periods.
Because this innovative technology captures all your data and gives you valuable insights, you can strategise and carefully assign tasks to your staff based on the trends of your patient population and queue characteristics.
- Queue management technology improves staff efficiency and productivity.
By automating repetitive tasks and equipping your staff with the technology to efficiently manage patients, they will have more time to connect with patients and start meaningful interactions on behalf of the healthcare facility.
- Queue management technology helps identify gaps to help improve your services.
Good queue management technology also has long-term benefits. As it collects data, you will gain valuable insights that will help you address service gaps and improve your service delivery today and long into the future.
- Queue management technology boosts the entire patient experience.
With a holistic approach to patient care, you can create great patient experiences that lead to referrals. This then provides an increase in revenue and returns for your healthcare facility.
As a critical component of your overall healthcare service delivery, it is essential if you’re looking to enhance the experience you provide. That’s why having efficient queue management technology in place will help your healthcare facility deliver better care and improve the overall experience of your patients.
To improve your patients’ journey, raise staff efficiencies and achieve high levels of satisfaction, it’s important to regularly assess and adapt your queue management technology in line with the evolving requirements of all of your stakeholders.
NEXA has queue management technology for every healthcare facility
At NEXA, we design queue management technology that eliminates queues, reduces wait times and improves staff productivity. Our range of healthcare tech solutions includes:
- NEXA Oasis: for patients who want to pre-book appointments easily
- NEXA Kiosks: for on-site ticketing or appointment-based line management
All of these healthcare technology solutions will help your organisation provide the service that your patients deserve as their needs evolve.
Are you ready to improve the patient experience with queue management technology?
At NEXA, we understand the importance that your healthcare facility places on providing the best possible service and experience for every patient – every single day.
That’s why we’re here to help.
NEXA is an Australian company that delivers innovative digital solutions to empower healthcare providers, staff members and patients by taking advantage of digital technology. With NEXA, you can support and enable your team, deliver excellent service levels and thrive in today’s evolving landscape.
Do you want to experience the benefits that come with implementing queue management technology?
Talk to us today to find out how you can make your patient interactions matter.
