Looking back, 2024 was a year where every challenge became an opportunity, propelling NEXA forward. The team’s relentless commitment to excellence has set the stage for even greater successes in 2025.
As 2025 begins, our team at NEXA proudly reflects on a year filled with significant achievements, transformative milestones and continued growth. From expanding our client base to strengthening existing partnerships, 2024 has solidified NEXA’s position as a leader in delivering innovative software solutions to healthcare, education, government and other sectors.
Here’s a look at the standout moments that defined the year.
1. Major milestones with the federal government
One of NEXA’s most notable achievements in 2024 was successfully meeting a key end-of-financial-year target with our largest federal government client. This achievement was the result of strong collaboration, meeting tight deadlines and laying the foundation for future projects. NEXA’s ability to deliver high-quality solutions in time-sensitive environments continues to strengthen our partnerships with government agencies.
2. Welcoming new leadership
In line with our company’s commitment to excellence, NEXA is proud to welcome Sebastian Ares as the new Director of IT. His extensive tech expertise has already had a positive impact, enhancing our technical capabilities and strategic direction.
3. Record-breaking sales and service achievements
NEXA is on track to break sales records in 2024/2025, thanks to the combined efforts of Bill’s Sales team and Katie’s Services teams. The company’s unwavering focus on customer-centric solutions has not only built lasting relationships but also expanded our market presence.
4. Healthcare partnerships across Australia
NEXA continued our success in the healthcare sector, partnering with hospital groups across Australia to implement patient flow solutions. These collaborations have streamlined operations and improved patient experiences, solidifying NEXA’s role as a trusted partner in healthcare.
5. Securing new business partnerships
NEXA secured key partnerships in 2024, including SNSW, BUPA Medical Visa Services (BMVS) and multiple councils, strengthening our reputation and expanding our reach in both public and private sectors. We also gained new business in healthcare with WA Health, Tweed Valley Hospital, Mercy Health, Northern Health and South Eastern Sydney Local Health District.
These milestones highlight NEXA’s continued growth and success across various sectors in 2024.
“2024 has been a year of incredible progress for NEXA. Our team's dedication, combined with strategic partnerships and innovation, has positioned us for even greater success in 2025. We're excited for the opportunities ahead as we continue to deliver exceptional solutions!”
- Adrian Gold, CEO of NEXA
NEXA’s strengthened partnership with Q-nomy
In November of 2024, NEXA's partnership with Q-nomy was further strengthened during a productive 10-day visit, which included:
- collaborative workshops,
- product demos,
- code management and architecture insights and
- developer tools and configuration training.
It was also a great opportunity for us to share valuable customer feedback, trends and pain points. Q-nomy was keen to listen and consider these insights as they plan for future product updates, making our partnership even stronger and more aligned for the future.
These sessions empower NEXA’s technical expertise, ensuring we stay at the forefront of customer service technology. The visit also fostered closer ties between both teams, with a well-deserved break at Camp Cove and Bondi Beach.
“The deepened partnership with Q-nomy is key to our continued success. Their expertise and our close collaboration help us provide the most innovative solutions for our clients.”
- Adrian Gold, CEO of NEXA
Looking forward to 2025
As we turn the page to 2025, we’re primed for continued growth and innovation.
Our whole team is committed to providing outstanding service and innovative solutions. In fact, we’re excited to expand our reach in the healthcare, education and government sectors.
As NEXA continues to push the boundaries of customer service technology, we’re more dedicated than ever to providing exceptional value to our clients and stakeholders.
About NEXA
NEXA is an Australian leader in providing advanced customer service software solutions for hospitals, universities and government organisations.
We specialise in managing customer queues, appointments and scheduling, delivering innovative tools that streamline operations and enhance customer experience. NEXA’s solutions are powered by the Q-nomy platform and are designed to meet the unique needs of each client, delivering bespoke solutions that drive efficiency and satisfaction.
For more information about NEXA and our innovative customer management solutions, contact us at:
Phone: +61 (02) 8383 3800
Email: sales@nexa.com.au
Website: http://www.nexa.com.au/
