Picture this:
A busy service centre, a hospital reception desk or a government office – these are places where every second matters. A customer arrives, expecting a smooth experience, but a slow system, security concerns or inefficient workflows get in the way.
Frustration builds, staff scramble and customer satisfaction drops, resulting in the need for innovative solutions.
The numbers speak for themselves:
67% of reported data breaches in Australia were caused by malicious or criminal attacks.
35.1% of innovation-active Australian businesses reported significant productivity improvements – far surpassing their non-innovative counterparts.
Q-Flow is a powerful software platform that has been implemented within a wide range of organisations across multiple industries including healthcare and hospitals, government services and education facilities to solve all of these issues.
The good news? The latest Q-Flow® update is here.
Q-Flow version 6.4 takes customer management to the next level with enhanced security, seamless integrations and an even smoother user experience.
Imagine a workflow system with…
Isn’t that the kind of upgrade every business needs? Now, let’s see how Q-Flow has evolved to make it all possible!
The journey of Q-Flow® – always getting better
Q-Flow has evolved with the changing needs of businesses, bringing
✔ greater flexibility,
✔ enhanced security and
✔ operational efficiency
with every update. Each version has introduced smarter features and improved functionality, leading up to Q-Flow 6.4 – the most advanced and powerful release yet.
Here’s how Q-Flow® has transformed over time :
This update introduced calendar-per-user limits to improve scheduling efficiency while enhancing case access permissions to ensure sensitive data was only available to authorised users. With stronger controls over customer and workflow information, businesses gained greater security and flexibility in managing operations.
Q-Flow 6.2 made customer interactions more personalised with the new Branding Centre, allowing businesses to customise logos, forms and reception points. A centralised notification management system streamlined communications, while web-based kiosk controls made managing displays easier without relying on physical applications.
Seamless integrations took centre stage in this release, with webhooks enabling smooth connections to external systems. Custom permissions provided more control over user roles, while smarter automation tools, like dynamic filters and appointment timeframes – helped businesses optimise workflows and improve efficiency.
The latest version strengthens security with enhanced encryption, fraud protection and compliance with GDPR and HIPAA. A refreshed UI offers better navigation with improved icons and customisable menus. New integrations, including Google Meet support and independent QXB operation, make Q-Flow 6.4 the most flexible and powerful version today.
With each update, Q-Flow has become more powerful, intuitive and adaptable. But innovation is more than just efficiency, it’s about security.
That’s why Q-Flow® 6.4 takes data protection seriously, ensuring your business stays safe while delivering seamless customer experiences.
What’s new in Q-Flow® 6.4?
Q-Flow is a powerful customer journey and workflow management platform designed to streamline appointments, optimise service flows and enhance customer interactions. Whether handling queues, automating workflows or integrating with enterprise tools, Q-Flow ensures a seamless experience.
Q-Flow 6.4 isn’t just an update – it’s a smarter, more secure and more efficient way to manage customer interactions.
5 key Q-Flow® 6.4 improvements, designed for your maximum benefit:
1. Stronger security, greater peace of mind
Cyber threats are evolving, but so is Q-Flow. This update introduces advanced protections to keep your data and systems safe.
✔ Better Encryption: Strengthens security with upgraded encryption methods.
✔ Fraud Protection: Blocks unauthorised access attempts and fake requests.
✔ Username Formatting: Enforces stricter rules to prevent security loopholes.
✔ Auto Unlock: No more manual resets, users are unlocked automatically after 10 minutes.
✔ Privacy Enhancements: Reduces exposed login error details and removes email bodies from event logs.
2. A smoother, more intuitive user experience
A cleaner, more accessible design makes navigation effortless and workflows more efficient.
✔ Updated Icons: Being WCAG AA compliant, the interface uses more intuitive visuals to improve readability and navigation.
✔ Simplified Interactivity: Unnecessary buttons have been removed to provide a streamlined experience.
✔ Alphabetised Functions: Tools and settings are now easier to find.
3. More flexibility, better workflow automation
Q-Flow 6.4 introduces new features that streamline operations and automate key processes.
✔ Clearer Classification Names: Makes data organisation more intuitive.
✔ Improved Data Import/Export: Ensures smoother, more consistent transfers with clearer names.
✔ New Queue Event: A “return to queue” event ensures no customer is left behind.
4. Seamless Outlook integration and QXB upgrades
Stay connected and in control with better integrations and an independent QXB module.
✔ Independent QXB Library: QXB now functions without relying on the Q-Flow version.
✔ Private Appointments in Outlook: Users can now hide personal appointments from Q-Flow.
Why upgrading to Q-Flow® 6.4 is a smart business decision
Simple: your time is valuable, your customers
expect seamless service and security is a non-negotiable.
That’s why Q-Flow 6.4 is here to help you deliver exceptional service with less effort.
Here’s how it makes a difference:
With every update, we’re focused on helping you save time, reduce risks and create effortless customer journeys.
Because at the heart of every transaction, appointment
and service request is a real person, and Q-Flow® 6.4
ensures their experience is seamless from start to finish.
Your seamless and better customer service journey starts here with NEXA.
At NEXA, we understand the importance that your organisation places on providing the best possible service and experience – every single day.
That’s why we’re here to help.
NEXA is an Australian company that delivers innovative digital solutions to empower organisations by taking advantage of digital technology. With NEXA, you can support and enable your team, deliver excellent service levels and thrive in today’s evolving landscape.
Do you want to know how you can use innovation and technology to enhance your service delivery and thrive?
Talk to us today to find out how you can make all your interactions matter.
