At the recent Digital Health Summit in Sydney, one of the key takeaways from the event was that, despite the continuing advances in digital health technology, many healthcare providers and facilities still considered the human experience to be the top priority when it comes to healthcare service provision.
The underlying fear (and myth) is that digital health technology, such as virtual queue management, is being designed to replace healthcare staff – but, in most instances, this is simply not the case. Rather, this health technology is being designed to complement healthcare teams and increase their efficiency across the board.
This also opens a lot of opportunities for staff to spend more time on higher value tasks like helping patients who need extra help, rather than time-draining admin duties.
So, how can we maintain the human experience while taking full advantage of digital health technology?
To answer this question, we’re going to dive into virtual queue management and the benefits that it provides for both your patients and your team.
The benefits of virtual queues for your team
On the surface, it’s clear that virtual queueing has been designed to take the stress out of waiting in line for patients. However, it also holds many benefits for your healthcare team as well.
In fact, technological advancements such as virtual queues are helping make the role of your healthcare staff much more efficient across the board.
This is because virtual queue management helps to remove the mundane tasks and the service bottlenecks that many healthcare staff typically need to deal with each day, instead allowing them to spend more time interacting with and caring for their patients.
In the wake of COVID-19 and social distancing measures, people are craving human interaction more than ever – and the most successful healthcare facilities will be the ones that utilise technology to provide their patients with the rewarding human experience that they are after.
5 benefits of virtual queues for your patients
- As we’ve already mentioned, from the patient’s perspective, the efficiencies that come with virtual queueing mean that they no longer need to spend their precious time waiting in line. Instead, they can run errands and go about their day as normal while they wait for a notification to let them know when the clinician is nearly ready to see them.
- The reality is that your patients’ time is just as valuable as that of your team and other healthcare professionals, yet the traditional medical clinic setup requiring patients to wait in line does not reflect this at all. However, with virtual queues, you can demonstrate to your patients that you respect their time just as much as your own.
- On top of that, with staff less distracted by menial tasks, they can then provide the level of care that your patients expect to receive.
- As a result, your patients will be less frustrated and more satisfied with their experience at your healthcare facility.
- Likewise, your team will have a greater capacity to provide an exceptional human experience for every patient that walks through your doors.
NEXA designs digital health technology with the human experience in mind
At NEXA, we put the human experience at the forefront of everything that we do.
Our digital health technology is not designed to replace this human experience – it's designed to enhance it.
Through virtual queue management, we can improve efficiencies, minimise the monotonous workload of your staff and empower them to spend more time connecting with and helping people – all while simultaneously removing the frustration of waiting in line for your patients.
Are you looking to improve your patient experience with virtual queueing?
At NEXA, we understand the importance that your healthcare facility places on providing the best possible service and experience for every patient – every single day.
That’s why we’re here to help.
NEXA is an Australian company that delivers innovative digital solutions to empower healthcare providers, staff members and patients by taking advantage of digital technology. With NEXA, you can support and enable your team, deliver excellent service levels and thrive in today’s evolving landscape.
Do you want to experience the benefits that come with integrating NEXA’s virtual queue management solutions into your healthcare facility?
Talk to us today to find out how you can make your patient interactions matter.
