How to improve your customers’ experience when queueing for services

What is a virtual queue?

If your business or organisation involves a large volume of customer flow and offers multiple services, then you will benefit from the use of virtual queuing.

What is queue management?

Waiting in a queue is part of everyday life whether it be at a grocery store, a government office filling out applications or paperwork, a healthcare facility or a bank or even to register for a university course. It is estimated that the average...

The Benefits of Queue Analytics

How many people are standing in your waiting lines at a given moment? How long will they be waiting? How long is too long? At what point are your queues hurting your service experience and resulting in dissatisfied customers?

Talk to us at HIC 2017

The Health Informatics Society of Australia (HISA) is hosting it’s 24th annual Health Informatics Conference (HIC) from 6-9 August 2017 at the Brisbane Convention and Exhibition Centre.

Our operating room scheduling & management solution – watch the video today

Committed to optimizing patient journeys and throughput, NEXA tackles complex patient-centric-care delivery processes and streamlines them to enhance patient experience and healthcare provider performance.

A sneak peak at queue management software of the future

For the hundreds of hospitals, tertiary education campuses, federal and local government departments and councils, business and other organisations we have had the privilege of working with over the last decade, our queue management software...

It’s not about the destination, it’s about the journey

Customer needs product/service. Customer sees that your product/service fits their need. Customer buys product/service from you.

What are waiting times really costing your business?

How long are your customers actually spending waiting? Even a few minutes spent on hold, during processing and physically waiting for an appointment add up. Every minute your customers spend waiting could be costing you.

Is consistency the key to successful flow management?

How is your company managing customer flow right now?