At NEXA, we have been delivering innovative solutions to businesses and organisations across many different industries including government agencies, hospitals, medical facilities and universities in order to streamline their overall customer...
It’s Not About The Destination, It’s About The Journey – Mapping Your Customer Journey for Modern Customers
A customer needs a product or service. The customer sees that your product or service fits their needs. Then, the customer buys the product or service from you.
In the last few years, the global pandemic, changing customer behaviours and rapid technological advancements have all radically transformed the way businesses conduct their service-based queueing.
Long, congested lines for services are unfortunately all too common today, as are customer frustrations.
When it comes to crafting successful customer journey solutions, they say knowledge is power.
How long do your customers spend waiting to be served?
Are you in full control of the customer flow in your business?
Do you know how many people are standing in your queue at a given moment?