What is a virtual queue?
If your business or organisation involves a large volume of customer flow and offers multiple services, then you will benefit from the use of virtual queuing.
What is queue management?
Waiting in a queue is part of everyday life whether it be at a grocery store, a government office filling out applications or paperwork, a healthcare facility or a bank or even to register for a university course. It is estimated that the average...
The Benefits of queue analytics
How many people are standing in your waiting lines at a given moment? How long will they be waiting? How long is too long? At what point are your queues hurting your service experience and resulting in dissatisfied customers?
Talk to us at HIC 2017
The Health Informatics Society of Australia (HISA) is hosting it’s 24th annual Health Informatics Conference (HIC) from 6-9 August 2017 at the Brisbane Convention and Exhibition Centre.
Our operating room scheduling & management solution – watch the video today
Committed to optimizing patient journeys and throughput, NEXA tackles complex patient-centric-care delivery processes and streamlines them to enhance patient experience and healthcare provider performance.
A sneak peak at queue management software of the future
For the hundreds of hospitals, tertiary education campuses, federal and local government departments and councils, business and other organisations we have had the privilege of working with over the last decade, our queue management software...
It’s not about the destination, it’s about the journey
Customer needs product/service. Customer sees that your product/service fits their need. Customer buys product/service from you.
What are waiting times really costing your business?
How long are your customers actually spending waiting? Even a few minutes spent on hold, during processing and physically waiting for an appointment add up. Every minute your customers spend waiting could be costing you.
Is consistency the key to successful flow management?
How is your company managing customer flow right now?
The four key steps for a productive workplace and a satisfied customer
When it comes to crafting successful customer journey solutions, knowledge is king. A clear and concise understanding of your customers and how they interact with your team, your environment and your company offering is absolutely essential.