The problems of perceived wait times and how healthcare facilities can manage them

Your patients already know that wait times are part of the healthcare journey.

How long is “too long” in healthcare?

Improving patient wait times in Australian healthcare facilities

As the pressure on the Australian healthcare system grows, waiting room times have become more inevitable at medical centres, hospitals and clinics.

Demographics in Service Design: making your technology accessible to all customers

Whether you’re running a business, catering to people’s needs in government agencies, assisting patients in healthcare or facilitating processes in educational institutions, you need to make sure that your service takes into account the needs of all...

How automated technology makes human interaction more possible in healthcare facilities

It is a must for healthcare practices to evolve and adapt to the ever-changing needs of society.

How to use digital health technology to improve operational efficiencies in healthcare facilities

To keep up with the heightening demands of today’s patients, a healthcare facility needs to be as efficient as possible.

3 Common Patient Challenges and How Your Healthcare Facility Can Address Them

Healthcare is a staple part of everyone’s life.

How Queue Management Technology Improves the Patient Experience

Queues are part of everyday life. We line up for coffee, fast food, the movies and of course, when waiting to see a doctor. However, this familiarity does not make it any less frustrating. Especially when it comes to essential services like...

How to Improve the Patient Journey to Deliver the Best Healthcare Service

Innovation in Healthcare Case Study

How WA Health improved patient care and service delivery with "Manage My Care"

Today’s Patient Journey:

Angela’s patient experience and how healthcare providers can improve the whole patient journey