The Importance of Quality Data to Drive Better Business Decisions

All service-based organisations want to improve the client experience.

Improving Healthcare for the Patient of the Future: The Service Design Process

As your patients’ needs continue to evolve, so must your service delivery.

Improving healthcare for the patient of the future: Principles of Service Design

Over these past few years, we have seen a major shift in the paradigm of the healthcare industry.

An Introduction to Service Design (+ free eBook guide download)

At NEXA, we believe that every customer interaction matters.

How to use design thinking to improve service delivery in your organisation

In today’s fast-paced world, your customers’ needs are constantly evolving.

5 Reasons Why Appointment-Based Services are a Must for Your Business Today

The COVID-19 global pandemic has affected so many facets of our daily lives, which has shifted a lot of societal norms over the past 2 years - particularly around customer behaviours.

How businesses can transform their customer experience in 2022

Every year comes with a sense of enthusiasm as you consider what adjustments you can make to benefit your business, your staff and your customers.

Designing services that deliver: FAQs with NEXA’s Service Design & Delivery Director, Katie Bowden

Service design is a strategic and powerful tool, driven by the customer experience to help service-based organisations enhance the flow of their service delivery and improve the quality of the interaction between their business and their clients.

6 Barriers to Service Design and How to Overcome Them

 

Every business strives to provide a holistic, excellent service that will satisfy customers and encourage them to come back again and again.

However, with growing competition and increasing customer expectations, this has never been more important...

Defining the Patient Experience with Service Design

Providing a positive patient experience is a growing concern in the healthcare industry.