Discover how Service Design Blueprints can help you to improve your patients’ journey

Service design blueprints are a tool used by healthcare organisations to understand the functions and processes of all aspects of their service. A poor patient experience is often indicative of internal shortcomings within the clinic. In this...

Service Design: Defining the Patient Experience

The patient experience is a concept of growing concern in the healthcare industry. It is a broad term that encompasses everything a patient interacts with and has the power to influence their perception about the professionalism, quality of care,...

Service Design: 6 Barriers to Service Design and how to overcome them

 

There’s no denying that service design will improve and innovate your existing Healthcare service or help you design new ones, but there may be barriers along the way. We look at how to approach these barriers with suggested solutions to...

4 Big Ideas to Improve your Healthcare Service Design

With the demand for healthcare increasing in Australia, innovation, efficiencies and cost-savings are always on the forefront of provider’s minds. But how do you provide those, while at the same time delivering the same (or better) service for...

When was the last time you walked in the patient’s shoes and sat in an outpatient waiting room?

It’s 9:40am and you have just parked at your local health care facility for your scheduled 10am appointment in the outpatient department. You have arrived early to make sure that you are ready to see the health care provider on time, hoping that...

Service Design: What are the 5 Principles of Service Design

Service Design is the activity of planning and implementing change to improve a service’s quality to meet the needs of the users of that service. It is a holistic, customer-centric approach using design principles, tools, processes and an...

Why is Business Process Management important for service-based organisations?

A business process is a collection of linked tasks or set of activities that, once completed, will accomplish an organisational goal. Business processes are the blueprints that are followed to achieve all kinds of business tasks and goals, and...

New Year Message from NEXA’s CEO

PART 2: Service design for the patient of the future

Following on from Part 1 which explored the basic principles of service design, the practical and applied framework through which an organisation’s services are designed from scratch or existing services re-designed, is the service design...

Part 1 of 2: Service design for the patient of the future

Less than a decade ago patients would automatically consult a medical professional to address their health issues. Now with the proliferation of technology and availability of information,  the patient approach to manage their healthcare has...