Your patients already know that wait times are part of the healthcare journey.
Queues are part of everyday life. We line up for coffee, fast food, the movies and of course, when waiting to see a doctor. However, this familiarity does not make it any less frustrating. Especially when it comes to essential services like...
Significant advancements in technology, along with the recent global pandemic, have pushed businesses and organisations to undergo digital transformation in order to keep up.
In any service-based business, part of providing a positive customer experience involves making each person that walks through your door feel as if they are being well taken care of.
In today’s fast-paced world, your customers’ needs are constantly evolving.
Queueing is a part of business, whether we like it or not.
The COVID-19 global pandemic has affected so many facets of our daily lives, which has shifted a lot of societal norms over the past 2 years - particularly around customer behaviours.
Every year comes with a sense of enthusiasm as you consider what adjustments you can make to benefit your business, your staff and your customers.
When it comes to the operation of a healthcare facility, the expectations of the patients and the provider often vary significantly.
How many customers do you think a business can lose due to long waiting times?