In any service-based business, part of providing a positive customer experience involves making each person that walks through your door feel as if they are being well taken care of.
In today’s fast-paced world, your customers’ needs are constantly evolving.
Queueing is a part of business, whether we like it or not.
The COVID-19 global pandemic has affected so many facets of our daily lives, which has shifted a lot of societal norms over the past 2 years - particularly around customer behaviours.
Every year comes with a sense of enthusiasm as you consider what adjustments you can make to benefit your business, your staff and your customers.
When it comes to the operation of a healthcare facility, the expectations of the patients and the provider often vary significantly.
How many customers do you think a business can lose due to long waiting times?
Every business strives to provide a holistic, excellent service that will satisfy customers and encourage them to come back again and again.
However, with growing competition and increasing customer expectations, this has never been more important...
Waiting in a queue is a reality that most of us must face on a daily basis.
In Australia, there are more than 50,000 hospitalisations and presentations to public hospital emergency departments every single day!