The problems of perceived wait times and how healthcare facilities can manage them

Your patients already know that wait times are part of the healthcare journey.

How Queue Management Technology Improves the Patient Experience

Queues are part of everyday life. We line up for coffee, fast food, the movies and of course, when waiting to see a doctor. However, this familiarity does not make it any less frustrating. Especially when it comes to essential services like...

5 Benefits of Digital Transformation for Governments

Significant advancements in technology, along with the recent global pandemic, have pushed businesses and organisations to undergo digital transformation in order to keep up.

What’s the Best Way to Welcome Your Customers: A Human or a Kiosk?

In any service-based business, part of providing a positive customer experience involves making each person that walks through your door feel as if they are being well taken care of.

How to use design thinking to improve service delivery in your organisation

In today’s fast-paced world, your customers’ needs are constantly evolving.

3 Ways to Ensure Your Customers Don’t Have to Stand in a Queue

Queueing is a part of business, whether we like it or not.

5 Reasons Why Appointment-Based Services are a Must for Your Business Today

The COVID-19 global pandemic has affected so many facets of our daily lives, which has shifted a lot of societal norms over the past 2 years - particularly around customer behaviours.

How businesses can transform their customer experience in 2022

Every year comes with a sense of enthusiasm as you consider what adjustments you can make to benefit your business, your staff and your customers.

3 challenges healthcare providers face when communicating wait times to patients – part one

When it comes to the operation of a healthcare facility, the expectations of the patients and the provider often vary significantly.

What are the benefits of a Queue Management System?

How many customers do you think a business can lose due to long waiting times?