What is Queue Management and how can it help you streamline the customer experience?

How to Streamline the Student Centre Experience

Universities, TAFE and other educational institutions around the country have become increasingly competitive, looking to attract the best students from all over the world. For this reason, school rankings and online student reviews have become...

The 5 Principles of Service Design in Business

Whether you’re a medical clinic, a local café, restaurant, fashion retailer or a local council, the quality of your customers’ experience will always come down to the quality of your service design.

Does your business need Virtual Queues?

Think about your business model and how you serve customers.

5 Ways An Advanced Queue Management Solution Improves The Customer Experience

Nobody likes waiting in queues.

5 Signs Your Organisation Needs Queue Management Technology

The Importance of Capturing the Patient Journey

Australia’s health system is one of the best in the world, but there are still many opportunities for improvement. The emergence and growth of hospitals is just one indicator of the importance of understanding and improving the patient journey....

How to get wait times down to just 3 minutes

How Service NSW Achieved a 97% Customer Satisfaction Rating

The NSW government knew it had to put its customer service first. Which is why the NSW government created Service NSW, a one-stop-shop for customer service to unify and raise customer experience standards.

Part 1 of 2: The top 3 challenges healthcare providers face when communicating wait times to patients

There is often disconnect between the patient and the healthcare provider’s understanding of how a clinic should operate. It is difficult to manage each side’s expectations, as numerous factors that are beyond both the clinic’s control and the...