3 challenges healthcare providers face when communicating wait times to patients – part one

When it comes to the operation of a healthcare facility, the expectations of the patients and the provider often vary significantly.

The Benefits Of Understanding Your Patient Journey

In Australia, there are more than 50,000 hospitalisations and presentations to public hospital emergency departments every single day!

5 steps to creating a better patient experience (and why it matters)

 

4 Ideas to Improve Your Healthcare Service Design

With the rise of a global pandemic along with aging populations and other conditions, there has never been a greater need for quality medical services.

How to improve the patient experience with effective communication

Let’s put yourself in the patient’s shoes.

How to Minimise Stress and Frustration Through Communication in the Waiting Area

For many patients, the feeling of sitting in a waiting room and watching the minutes on the clock tick further and further past the time of their scheduled appointment is an all too familiar and frustrating one.