You’re only 5-steps away from creating a better patient experience – here’s how

In this article, we’ll show you how to create a cycle in five steps so that you can implement a plan and experience the benefits of feedback firsthand. Ready to take your facility to the next level? Read on.

Service Design: 6 Barriers to Service Design and how to overcome them

 

There’s no denying that service design will improve and innovate your existing Healthcare service or help you design new ones, but there may be barriers along the way. We look at how to approach these barriers with suggested solutions to...

Patient Journey Part 2: How can real-time engagement improve the experience of oncology patients during their visit?

In our first installment of this blog, we discussed creating a patient-centric operational treatment plan, and using an omnichannel approach to delegate and empower the patient as an integral part of the oncology patient journey. In this post we...

Patient Journey Part 1: How can omnichannel engagement improve the experience of oncology patients and supporting family?

Healthcare providers today ask more of patients; inundating them with intake forms, screening questionnaires, patient experience & satisfaction scores and more. Nevertheless, patients are interested in getting pertinent educational information,...

Are you ready for today’s digital patient?

Today’s patients are not sitting idle in waiting rooms hoping they will be seen by a doctor at some stage. They are researching healthcare providers online, seeking recommendations on Social Media, looking up symptoms, booking appointments online...

Disrupting the waiting room

“Am I the next patient to be seen?”. Asked endlessly in waiting rooms all over the country, it’s a question born of anxiety, boredom and frustration. As hospital wait times run over time, appointments run late, and patients sit in drab reception...

NEXA to sponsor the VHA Patient Engagement Award

To highlight the increased scope of innovation in the public health sector, the Victorian Healthcare Association has added extra categories to their annual awards. For the first time, member organisations will be able to enter the Patient...

Talk to us at HIC 2017

The Health Informatics Society of Australia (HISA) is hosting it’s 24th annual Health Informatics Conference (HIC) from 6-9 August 2017 at the Brisbane Convention and Exhibition Centre.

The path to patient centricity

Your patients aren’t comparing their hospital experience to other hospitals, they’re comparing them to CBA’s banking app, their latest purchase on Amazon, how easy it was to book a ride through Uber or to sell a couch on Gumtree. More than just...

Bringing The Value of Omni-Channel to Healthcare Providers

Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for...