5 steps to creating a better patient experience (and why it matters)


How to take a patient-centric approach to healthcare

Disrupting the patient waiting room to improve your patients’ experience

Time is very precious.

How To Improve Customer Experience With An Appointment Booking Solution

NEXA’s solution to operating room scheduling & management

As a healthcare provider, your main objective is ensuring that patients are happy with the services you offer them.

How paper-based outcome forms can lead to a loss of hospital revenue

The Importance of Capturing the Patient Journey

Australia’s health system is one of the best in the world, but there are still many opportunities for improvement. The emergence and growth of hospitals is just one indicator of the importance of understanding and improving the patient journey....

Service Design: 6 Barriers to Service Design and how to overcome them


There’s no denying that service design will improve and innovate your existing Healthcare service or help you design new ones, but there may be barriers along the way. We look at how to approach these barriers with suggested solutions to...

Patient Journey Part 2: How can real-time engagement improve the experience of oncology patients during their visit?

In our first installment of this blog, we discussed creating a patient-centric operational treatment plan, and using an omnichannel approach to delegate and empower the patient as an integral part of the oncology patient journey. In this post we...

Patient Journey Part 1: How can omnichannel engagement improve the experience of oncology patients and supporting family?

Healthcare providers today ask more of patients; inundating them with intake forms, screening questionnaires, patient experience & satisfaction scores and more. Nevertheless, patients are interested in getting pertinent educational information,...