What’s the Best Way to Welcome Your Customers: A Human or a Kiosk?

In any service-based business, part of providing a positive customer experience involves making each person that walks through your door feel as if they are being well taken care of.

The Changing Australian Landscape: How the Reopening of Australia’s Borders Will Impact Service Providers

After nearly two years locked away, Australia has reopened our international borders to the world once more.

An Introduction to Service Design (+ free eBook guide download)

At NEXA, we believe that every customer interaction matters.

How to use design thinking to improve service delivery in your organisation

In today’s fast-paced world, your customers’ needs are constantly evolving.

3 Ways to Ensure Your Customers Don’t Have to Stand in a Queue

Queueing is a part of business, whether we like it or not.

How to use Customer Flow Management to improve business efficiencies

Long, congested lines for services are unfortunately all too common today, as are customer frustrations.

3 challenges healthcare providers face when communicating wait times to patients – part one

When it comes to the operation of a healthcare facility, the expectations of the patients and the provider often vary significantly.

What are the benefits of a Queue Management System?

How many customers do you think a business can lose due to long waiting times?

Why Is A Queue Management System Important For Your Business?

Waiting in a queue is a reality that most of us must face on a daily basis.

What is Queue Management and how can it help you streamline the customer experience?