How to find the perfect blend of digital technology and human experiences in service delivery
Everyone’s talking about digital technology today – how it makes things more efficient, seamless and streamlined.
Demographics in Service Design: making your technology accessible to all customers
Whether you’re running a business, catering to people’s needs in government agencies, assisting patients in healthcare or facilitating processes in educational institutions, you need to make sure that your service takes into account the needs of all...
Service Delivery Expectations in the Post-COVID Era: Understanding the Evolving Needs of Customers, Patients and Students
The last few years brought about a lot of changes, and this forced us to adapt, innovate and develop better ways of doing things.
6 Myths and Truths About Service Design That Healthcare Providers Need To Know
Optimising the patient experience is a key success metric for healthcare today.
Simplifying Student Admission Processes Through Digital Transformation
While queuing is an everyday occurrence, one place where queues happen too often and yet remain unaddressed is in universities, colleges and educational institutions.
Showcasing NEXA’s level of support: 8 support elements you get when working with us
At NEXA, we have been delivering innovative solutions to businesses and organisations across many different industries including government agencies, hospitals, medical facilities and universities in order to streamline their overall customer...
Service Design in Action: How To Make Customer Interactions Matter
In today’s fast-paced and competitive world, providing a great customer experience matters more than ever.
Checklist: rate your service delivery in keeping up with customer expectations
Every industry today is experiencing more competition and greater pressure to embrace digital transformation than ever before.