How To Improve Customer Experience With An Appointment Booking Solution

How paper-based outcome forms can lead to a loss of hospital revenue

What is design thinking and how does it relate to service delivery?

‘Design thinking’ is an investigative and collaborative process that involves empathising with the users of a product or service to inform and improve upon its shortcomings. When applied to service delivery in a government context, design...

"360° View of the Customer" is great, now what about The Customer's View of You?

Originally posted on the Qnomy blog here

Ever since CRM systems took center stage in service providing organisations, the notion of obtaining a "360 degree customer view" became a key part of business strategy, as the concept is thought of as...

New Year Message from NEXA’s CEO

10 Things Every Service Based Organisation Needs to Do to Improve their Customer Experience

As we delve deeper into ‘the age of instant gratification,’ customer experience is not just a consideration, but the metric by which many organisations live or die. It’s also one that most service businesses are looking to improve – research by...

Six Reasons Why More Companies Are Embracing Appointment Scheduling

The Benefits of Queue Analytics

How many people are standing in your waiting lines at a given moment? How long will they be waiting? How long is too long? At what point are your queues hurting your service experience and resulting in dissatisfied customers?

7 clever ways to reduce waiting times in your organisation

Nobody likes waiting in queues. Not only is the lost time frustrating, but also the feelings of uncertainty, boredom and annoyance makes the wait so undesirable and sometimes unbearable! Here are 7 ways to reduce waiting times in your service...

Customer experience is a conversation - how do you make it the best one you can?

Now that the world is technically at the fingertips of anyone with a smartphone, customers are getting savvier and savvier. And as they do, they are expecting the best possible customer experience – from every provider, every time.