Collecting and using customer feedback is nothing new.
5 Benefits of taking an Omnichannel Approach to Healthcare: Streamlining the Journey for Today’s Patients
Healthcare is very different today than what it was even just years ago.
It’s Not About The Destination, It’s About The Journey – Mapping Your Customer Journey for Modern Customers
A customer needs a product or service. The customer sees that your product or service fits their needs. Then, the customer buys the product or service from you.
In the last few years, the global pandemic, changing customer behaviours and rapid technological advancements have all radically transformed the way businesses conduct their service-based queueing.
The Changing Australian Landscape: How the Reopening of Australia’s Borders Will Impact Service Providers
After nearly two years locked away, Australia has reopened our international borders to the world once more.
The COVID-19 global pandemic has affected so many facets of our daily lives, which has shifted a lot of societal norms over the past 2 years - particularly around customer behaviours.
Every year comes with a sense of enthusiasm as you consider what adjustments you can make to benefit your business, your staff and your customers.