Why an appointment is not just an appointment
For many of us when we hear the word appointment, we think of a face-to-face interaction at a pre-arranged time. And that’s what the dictionary describes an appointment as, “an arrangement to meet someone at a particular time or place”. When we...
Are you ready for today’s digital patient?
Today’s patients are not sitting idle in waiting rooms hoping they will be seen by a doctor at some stage. They are researching healthcare providers online, seeking recommendations on Social Media, looking up symptoms, booking appointments online...
Disrupting the waiting room
“Am I the next patient to be seen?”. Asked endlessly in waiting rooms all over the country, it’s a question born of anxiety, boredom and frustration. As hospital wait times run over time, appointments run late, and patients sit in drab reception...
Bringing The Value of Omni-Channel to Healthcare Providers
Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for...
Digitizing Brick and Mortar, for a Purpose
Originally posted on the Qnomy blog here
The hidden value of appointment scheduling for hospitals
There is potential in appointment scheduling that is waiting to be unlocked – have you considered how it could change the experience of working at and visiting your hospital? Appointment scheduling can make your medical staff, your administrative...
It’s not about the destination, it’s about the journey
Customer needs product/service. Customer sees that your product/service fits their need. Customer buys product/service from you.
