Innovation in Healthcare Case Study

How WA Health improved patient care and service delivery with "Manage My Care"

Today, innovation is a must across all industries, especially in healthcare.

When managing patients’ health and well-being, it’s not only about taking the necessary steps to good health outcomes. It’s also about ensuring that people are getting the most out of their experience too.

For public healthcare, this becomes an even bigger responsibility. With the sheer volume of patients, the high expectations and the need for timely responses, every health and medical organisation is striving to find new and better ways to manage patient experiences.

So, how can we encourage better innovation in healthcare?
How can we use technology to create more meaningful patient experiences?

To provide more practical insight, we're here to share a recent case study showing how tech innovation has empowered WA Health to streamline their patient journey.

What does tech innovation in healthcare look like?

One of the most common ways to innovate in healthcare is through the use of digital health tech. Using it to manage public healthcare is not only convenient for the providers, but also beneficial for the patients as well.

From minimising queues and more systemised processes to better customer service, tech innovation helps healthcare providers ensure that every patient is getting the care they deserve – not only when it comes to treatments and medication, but throughout the entirety of the service delivery as well.

At NEXA, this is something that we understand very well.

This is why we work closely with Australian healthcare organisations to create innovative healthcare solutions that improve patient experiences, while also supporting staff and productivity levels.

But why innovate your service delivery in healthcare?

There are three reasons why innovation in healthcare is so important today: for your team, for your patients and for your healthcare facility as a whole.

1. For your team: the use of more advanced technologies reduces manual and repetitive tasks, decreasing the risk of burnout and allowing your staff to focus on higher-value tasks.
   
   
2. For your patients: with digital health technology, you can serve your patients better and faster, and deliver a holistic, seamless experience that will help them enjoy their entire healthcare journey.
   
   
3. For your organisation as a whole: efficiencies boost the patient experience which allows you to attract more loyal patients. This, then, results not only in reduced costs but also an increase in revenue-generating opportunities and productivity,

Manage My Care for WA Health: A Case Study

NEXA recently partnered with WA Health to launch the appointment management portal, Manage My Care – an innovative, accessible and secure solution designed to make every interaction matter.

The Challenges

Prior to adopting the solution, the public hospital system in Western Australia was utilising a telephone service that received over 25,000 calls per month – all of which came from patients who needed timely information. They also had very high expectations around service levels.

Taking into consideration all of these factors, NEXA worked closely with WA health across three main factors when designing their healthcare solution:

The Innovative Solution

From there, Manage My Care was developed – free to download on the App Store or Google Play. This Manage My Care app now allows convenient patient access to appointments and referrals 24/7 and provides timely digital notifications to alert patients and carers of upcoming appointments or updates.

From pilot testing and continuous integration to constant monitoring, NEXA worked hand-in-hand with WA Health to ensure that the solution constantly delivered its signature care and convenience.

The Outcomes

Today, Manage My Care provides a seamless experience for patients across Western Australia and has achieved the following:

• significantly reduced calls to the WA Health call centre
• 24/7 visibility over public outpatient appointments
• empowered patients to take ownership of their care 

You can read the full story about WA Health’s innovative solution, Manage My Care, here.

At NEXA, our wide range of innovative healthcare tech solutions can help you streamline your patient journey and maintain a high level of security across your whole healthcare organisation.

Does this healthcare innovation inspire you?

At NEXA, we understand the importance your healthcare facility places on providing the best possible service and experience for every patient – every single day.

That’s why we’re here to help.

NEXA is an Australian company that delivers innovative digital solutions to empower healthcare providers, staff members and patients by taking advantage of digital technology. With NEXA, you can support and enable your team, deliver excellent service levels and thrive in today’s evolving landscape.

Do you want to experience the benefits that come with integrating NEXA’s virtual queue management solutions into your healthcare facility?

Talk to us today to find out how you can make your patient interactions matter.