What is Queue Management and how can it help you streamline the customer experience?

Does your business need Virtual Queues?

Think about your business model and how you serve customers.

How to Minimise Stress and Frustration Through Communication in the Waiting Area

For many patients, the feeling of sitting in a waiting room and watching the minutes on the clock tick further and further past the time of their scheduled appointment is an all too familiar and frustrating one.

"360° View of the Customer" is great, now what about The Customer's View of You?

Originally posted on the Qnomy blog here

Ever since CRM systems took center stage in service providing organisations, the notion of obtaining a "360 degree customer view" became a key part of business strategy, as the concept is thought of as key...