Digitizing Brick and Mortar, for a Purpose
Originally posted on the Qnomy blog here
EXPERT Q&A: Lior Miller, Chief Healthcare Solution Architect, Q-nomy
Lior Miller has over 10 years of experience as both a healthcare provider and on the vendor side as a solution specialist. He is an expert in medical and patient centric process management and is passionate about optimising work flows for healthcare...
The end of the road for customer journey mapping
I’ve just finished reading Altimeter’s excellent ‘2016 State of Digital Transformation’ report (1), and one stat jumped out at me: ‘Only 25% of companies undertaking digital transformations have mapped their customer journeys’. *Sharp intake of...
Little things count. Big time.
No detail is too small in the customer journey Forget the broad sales and marketing goals that were hammered into you at in this morning’s meeting. If you want a competitive advantage, your company needs to be identifying, anticipating and...
Why are you relying on market research?
Market research isn’t enough anymore
Relationship managers are facing an existential crisis
Why do relationship managers exist?
A sneak peak at queue management software of the future
For the hundreds of hospitals, tertiary education campuses, federal and local government departments and councils, business and other organisations we have had the privilege of working with over the last decade, our queue management software...
Training isn’t the answer to culture change
Originally posted on The Customer Experience Company blog here.
The three biggest challenges that inhibit CX success
When Amazon announced last year that they were moving to a customer-first business, they believed that they were unlikely to see profit for 2-3 years. In actual fact, from June 1 2015 to June 1 2016, they saw their share price almost double.