The Role of CX at NEXA
Customer Experience (CX) is no longer a nice to have and is now a strategic business imperative. It is tipped to be most exciting opportunity for organisations in 2017. Furthermore, a study by Gartner predicts that by 2018, more than 50 percent of...
Customer Centric BPM
Originally posted on the Qnomy blog here
Tailoring the Student Experience through digital transformation
The Student Service Centres Conference or SSCC has been a fixture on the tertiary education landscape for the past decade. The conference was initiated by the Association of Tertiary Education Management and it seeks to identify best practice in...
NEXA's Q-Flow Patient Journey at The Emergency Department
NEXA’s Queuing solution for the emergency department streamlines the patient journey and enhances the visitor experience. To better understand just how this works, watch this video which highlights Mr Quimby’s visit to the Emergency Department (ED)...
Make Your Branch Interactions Delightful and Achieve NPS Greatness
Originally posted on the Qnomy blog here
Digitizing Brick and Mortar, for a Purpose
Originally posted on the Qnomy blog here
EXPERT Q&A: Lior Miller, Chief Healthcare Solution Architect, Q-nomy
Lior Miller has over 10 years of experience as both a healthcare provider and on the vendor side as a solution specialist. He is an expert in medical and patient centric process management and is passionate about optimising work flows for healthcare...
The end of the road for customer journey mapping
I’ve just finished reading Altimeter’s excellent ‘2016 State of Digital Transformation’ report (1), and one stat jumped out at me: ‘Only 25% of companies undertaking digital transformations have mapped their customer journeys’. *Sharp intake of...
Little things count. Big time.
No detail is too small in the customer journey Forget the broad sales and marketing goals that were hammered into you at in this morning’s meeting. If you want a competitive advantage, your company needs to be identifying, anticipating and...