Bringing The Value of Omni-Channel to Healthcare Providers

Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for...

Digitizing Brick and Mortar, for a Purpose

Originally posted on the Qnomy blog here

Optimising the Patient Journey workshop series highlights

The hidden value of appointment scheduling for hospitals

There is potential in appointment scheduling that is waiting to be unlocked – have you considered how it could change the experience of working at and visiting your hospital? Appointment scheduling can make your medical staff, your administrative...

It’s not about the destination, it’s about the journey

Customer needs product/service. Customer sees that your product/service fits their need. Customer buys product/service from you.

Overcoming Old Habits With Q-Flow Exchange Bridge

Appointment Scheduling is Only Half The Solution

Many retail businesses nowadays add appointment booking and scheduling to their customer experience offering. These businesses rightfully assume that scheduled visits support resource planning, resulting in more efficient resource utilization....

Appointment Booking Is Good. Here's a Recipe for Making It Great.

Many banks allow their customers to book appointments with staff, and see this as a simple way to improve service, reduce wait time, and make bankers' work more predictable. However, these banks are not always aware of how appointment scheduling...

A Clever and Simple Solution for Banks

Providing a software solution for banks might seem like a daunting task, especially when the issue at hand is customer experience and service. Phrases like 'customer data' and 'systems integration' spring to mind, followed by 'information...