Recent Posts
Little things count. Big time.
No detail is too small in the customer journey Forget the broad sales and marketing goals that were hammered into you at in this morning’s meeting. If you want a competitive advantage, your company needs to be identifying, anticipating and...
Our operating room scheduling & management solution – watch the video today
Committed to optimizing patient journeys and throughput, NEXA tackles complex patient-centric-care delivery processes and streamlines them to enhance patient experience and healthcare provider performance.
Why are you relying on market research?
Market research isn’t enough anymore
Relationship managers are facing an existential crisis
Why do relationship managers exist?
The hidden value of appointment scheduling for hospitals
There is potential in appointment scheduling that is waiting to be unlocked – have you considered how it could change the experience of working at and visiting your hospital? Appointment scheduling can make your medical staff, your administrative...
A sneak peak at queue management software of the future
For the hundreds of hospitals, tertiary education campuses, federal and local government departments and councils, business and other organisations we have had the privilege of working with over the last decade, our queue management software...
Training isn’t the answer to culture change
Originally posted on The Customer Experience Company blog here.
The three biggest challenges that inhibit CX success
When Amazon announced last year that they were moving to a customer-first business, they believed that they were unlikely to see profit for 2-3 years. In actual fact, from June 1 2015 to June 1 2016, they saw their share price almost double.
The NEXA solution for the next generation
NEXA has a strong foothold in the tertiary education sector with our Student Experience solution being used in over 30 institutions across Australia. Recently, NEXA won a new contract with Edith Cowan University in WA and has been awarded the...
Who owns the customer experience?
Can everyone own something so valuable?