5 Ways An Advanced Queue Management Solution Improves The Customer Experience

Nobody likes waiting in queues.

Disrupting the patient waiting room to improve your patients’ experience

Time is very precious.

5 Signs Your Organisation Needs Queue Management Technology

How to streamline outpatient appointments and enhance your patients’ experience

How To Improve Customer Experience With An Appointment Booking Solution

How to improve your customers’ experience when queueing for services

How paper-based outcome forms can lead to a loss of hospital revenue

Part 1 of 2: The top 3 challenges healthcare providers face when communicating wait times to patients

There is often disconnect between the patient and the healthcare provider’s understanding of how a clinic should operate. It is difficult to manage each side’s expectations, as numerous factors that are beyond both the clinic’s control and the...

What is design thinking and how does it relate to service delivery?

‘Design thinking’ is an investigative and collaborative process that involves empathising with the users of a product or service to inform and improve upon its shortcomings. When applied to service delivery in a government context, design...

How to minimise stress on staff and patients through open communication in the waiting area?

Breaking down the clinic experience reveals the complexity of backstage processes that may falter and lead to longer wait times. An interesting statistic states that nearly 40% of patients admit to being frustrated with their doctor before their...